This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

BSM environment recommendations

This topic provides information about the environments in which you should install the BMC Remedy IT Service Management suite, version 8.1, as certified by the BSM Reference Stack and BSM Interoperability programs. These programs provide information about validated use cases involving multiple BMC products and the third-party products that support them. BMC recommends that you install software versions that have been validated to work together by these programs, but the stacks validated by the programs do not represent the only possible combinations of products. For complete compatibility information about BMC Remedy IT Service Management Suite, version 8.1, see Product Availability and Compatibility (requires Customer Support logon credentials).

BSM Interoperability

The BSM Interoperability program helps you install compatible versions of BMC products together by testing an application stack of specific releases and verifying that they work together to demonstrate key use cases. The BMC Remedy IT Service Management suite, version 8.1, was certified with BSM Interoperability 8.5.1 SP 2 and some earlier releases of the application stack.

This section lists the products and applications tested in BSM Interoperability 8.5.1 SP 2. For more information such as a certified installation order, see the documentation for that release.

 Application stack

The following products and applications have been validated in BSM Interoperability 8.5.1 SP 2:

The patch levels listed were the latest versions available at the time of testing. Patches are cumulative and backwards compatible except where noted in the release notes, so you can use later patch levels except in those cases. Required patches are available on the BMC Customer Support website at http://www.bmc.com/support.

To obtain necessary hotfix files and for more information about hotfixes, contact BMC Customer Support.

Version numbers marked with an asterisk (*) indicate product versions that are different than what is included in the listed suite.

Atrium

Solution or suite

Product name

Version

Service Pack or patch

Function

BMC Dashboards and Analytics Suite 7.6.04

BMC Analytics for Business Service Management

7.6.04

The BMC Analytics for Business Service Management (BMC Analytics for BSM) application provides out-of-the-box interactive reporting and analysis that enables technical and non-technical users to quickly examine data for trends and details associated with how IT is supporting business services and goals.

platform

BMC Atrium Core:

  • BMC Atrium CMDB
  • BMC Atrium Integrator
  • Product Catalog
  • Service Catalog
  • Atrium Web Services 

7.6.04

SP 2
+ hotfix (Normalization Engine)

Provides a configuration management database (BMC Atrium CMDB) coupled with common user, programmatic, and reporting interfaces to accelerate attainment of BSM.

  • BMC Atrium CMDB stores information about the configuration items (CIs) in your IT environment and the relationships between them. Data consumers such as the BMC Remedy Asset Management product read data from the production dataset.
  • The BMC Atrium Integration Engine (AIE) product enables you to transfer data between an external datastore and BMC Atrium CMDB or the BMC Remedy Action Request System product.
  • The Product Catalog provides a normalized reference of software, hardware, and other types of products and their characteristics that enhance the accuracy of BMC Discovery products by uniquely identifying a product regardless of installed name or location.

BMC Atrium Discovery and Dependency Mapping

8.3

Provides an automated method for discovering, cataloging, and maintaining a company's configuration data.

BMC Dashboards and Analytics Suite

BMC Dashboards for Business Service Management

7.6.03

The BMC Dashboards for Business Service Management (BMC Dashboards for BSM) application provides highly interactive, timely access to key service support metrics to help IT management optimize decisions and accelerate the alignment of IT with business goals.

BMC Remedy IT Service Management

BMC Service Level Management

7.6.04

SP 1 + hotfix

The BMC Service Level Management application enables a service provider, such as an IT organization, a customer support group, or an external service provider, to formally document the needs of its customers or lines of business by using service level agreements, and to provide the correct level of service to meet those needs.

BMC IT Business Management

7.6.04

SP 1

BMC IT Business Management provides IT leaders visibility into costs, activities, assets, resources, and suppliers to effectively manage the IT business and ensure business alignment.

 

Cloud

Solution or suite

Product name

Version

Service Pack or Patch 

Function

BMC Cloud Lifecycle Management 2.1.00

BMC Cloud Lifecycle Management

2.1.00 

SP1  + hotfix

Provides a complete solution for establishing a cloud environment, including a Service Catalog that defines service offerings, a self-service console for procuring resources, and cloud management capabilities.

BMC Cloud Lifecycle Management compatibility with BMC Atrium SSO is pending.  BMC Cloud Lifecycle Management is targeting a future release for full compatibility with BMC Atrium SSO. See SW00416103.

Service Operations - Application Program Management

Solution or suite

Product name

Version

Service Pack or Patch 

Function

BMC ProactiveNet Performance Management 8.6.20

BMC Transaction Management Application Response Time, either Infrastructure Edition or Service Level Edition

3.9.00

Enables you to manage the performance and reliability of your worldwide applications to measure site health based on end-user experience metrics, such as availability, accuracy, and performance.

Service Operations - Data Center Automation

Solution or suite

Product name

Version

Service Pack or Patch 

Function

BMC BladeLogic Automation Suite 8.1.03

BMC BladeLogic Automation Suite

8.1.03

Automate the management, control, and enforcement of configuration changes across servers, networks, databases, and applications in the traditional data center and in the cloud.

BMC BladeLogic Automation Suite 8.1.03

BMC Application Release Automation - Enterprise Edition  
BMC Application Release Automation - Standard Edition

8.1.03

8.1.02

BMC BladeLogic Application Release Automation automates the long list of discrete tasks needed to deploy Web applications and dramatically simplifies the process, making it easier and less expensive for organizations to leverage Web application server technology.

BMC BladeLogic Automation Suite 8.1.03

BMC Atrium Orchestrator Platform

7.6.01.04 *

Delivers workflow-based process templates, with which customers can rapidly adapt and deploy functional design to ensure consistent and appropriate, policy-based response across the enterprise.

BMC BladeLogic Automation Suite 8.1.03

BMC Atrium Orchestrator Content Installer

7.6.05.01,
Cloud AR 2.1.00

Content installer for BMC Atrium Orchestrator.

BMC BladeLogic Automation Suite 8.1.03

BMC BladeLogic Client Automation

8.2.00 **

Enables administrators to manage software changes, manage content changes, configure endpoints, and collect inventory information.

NA

BMC BladeLogic Client Automation Discovery Integration for CMDB
 

8.2.00


Integrates discovered configuration data with the BMC Remedy IT Service Management suite of products. This integration enables you to use BMC Remedy Asset Management, BMC Remedy Change Management, BMC Remedy Incident Management, and BMC Remedy Problem Management to access accurate, real-time information about IT infrastructure components across your enterprise.

BMC BladeLogic Automation Suite 8.1.03

BMC BladeLogic Decision Support for Network Automation

8.1.03***

A web-based reporting and analytics tool, used together with the BMC BladeLogic Network Automation solution to provide extensive reporting capabilities based on the network devices you manage.

BMC BladeLogic Automation Suite 8.1.03

BMC BladeLogic Decision Support for Server Automation

8.1

SP 3

A web-based reporting application that provides extensive report capabilities related to your data center servers that are managed by BMC BladeLogic. BMC Service Automation Reporting and Analytics uses rich data warehouse schema and dimensional modeling principles to access and report on historical data captured by BMC BladeLogic.

BMC BladeLogic Automation Suite 8.1.03

BMC BladeLogic Integration with Atrium

8.1

SP 3

Enables integration between BMC BladeLogic and Atrium components.

BMC BladeLogic Automation Suite 8.1.03

BMC BladeLogic Network Automation

8.1.03

Manages change, configuration and compliance of network assets.

BMC BladeLogic Automation Suite 8.1.03

BMC BladeLogic Server Automation

8.1.03

Acts as a platform for the management, control and enforcement of configuration changes in the data center.

** 8.2.00.001 is required if using BMC BladeLogic Client Automation for discovery for software license management use cases.
*** Requires BOXI 4.0 on a separate server.

 

Service Operations - Proactive Operations

Solution or suite

Product name

Version

Service Pack or Patch 

Function

BMC ProactiveNet Performance Management 8.6.20

BMC Capacity Management - Capacity Optimization

4.5 

SP1

Automatically analyze, forecast, and optimize performance and capacity across all resources (IT and business) and environments — physical, virtual, and cloud.

BMC ProactiveNet Performance Management 8.6.20

BMC Portal, including the following modules:

  • BMC Performance Manager Portal 2.9 (with PATROL 3.9.00)

2.9.10*

Provides a common web-based interface for managing and monitoring your IT infrastructure while monitoring business services.

BMC ProactiveNet Performance Management 8.6.20

BMC ProactiveNet Core
BMC ProactiveNet Performance Management Reporting

8.6.02

8.6.02 (no SP)

SP 1 (Core)

A real-time analytics solution that detects performance abnormalities in the IT environment, delivers early warning of degrading performance, and reduces time from issue detection to resolution. This early warning is delivered by Intelligent Events that result from analyzing and correlating data across the monitored IT infrastructure, speeding the ability to detect abnormal trends before end users and mission critical applications are impacted. It also provides the users with views, detailed graph displays, reports and other tools for diagnosing performance issues.

BMC ProactiveNet Performance Management 8.6.20

BMC Transaction Management Application Response Time, either Infrastructure Edition or Service Level Edition

3.9.00

Enables you to manage the performance and reliability of your worldwide applications to measure site health based on end-user experience metrics, such as availability, accuracy, and performance.

BMC ProactiveNet Performance Management 8.6.20

Integration for BMC Remedy Service Desk

8.6.02

Provides the integration from certain Service Assurance products to BMC Remedy IT Service Management.

BMC Service Impact Management (backwards compatibility testing)

7.4

 

Service Support

Solution or suite

Product name

Version

Service Pack or Patch 

Function

NA

BMC Remedy Action Request System

7.6.04

SP 2

Enables the building of powerful business workflow applications which can automatically track anything that is important to the processes in your enterprise. Companies use AR System to track such diverse items as stock trades, benefits data, inventory assets, spare parts, and order fulfillment. A common use of AR System is to automate the internal help desk.

BMC Remedy IT Service Management Suite 7.6.04

BMC Remedy IT Service Management:

  • BMC Remedy Asset Management
  • BMC Remedy Change Management
  • BMC Remedy Service Desk, including:
    • BMC Remedy Incident Management
    • BMC Remedy Problem Management

7.6.04

SP 2

The BMC Remedy Asset Management application lets IT professionals track and manage enterprise CIs - and their changing relationships - throughout the entire CI lifecycle.

BMC Remedy Change Management provides IT organizations with the ability to manage changes by enabling them to assess impact, risk, and resource requirements, and then create plans and automate approval functions for implementing changes.

BMC Remedy Service Desk allows IT professionals to manage incidents, problem investigations, known errors, and solution database entries.

BMC Remedy IT Service Management Suite 7.6.04

BMC Remedy Knowledge Management

7.6.04

SP 2

Allows users to author and search for solutions in a knowledge base. It includes a comprehensive editor with extensive editing tools and a robust search engine that allows users to search for solutions using natural language or Boolean searches.

BMC Remedy IT Service Management Suite 7.6.04

BMC Service Request Management

7.6.04

SP 2

Allows IT to define offered services, publish those services in a service catalog, and automate the fulfillment of those services for their users.

Mainframe integrations

See the following documentation for information on mainframe integrations:

Compliance pending

The following table contains products that did not meet reference stack validation in this release.

Product

Windows

Linux

SQL Server

Oracle

Tomcat

Java

Apache

BMC AppSight 7.8.00

Y

N

N

Y

Y

Y

NA

BMC BladeLogic Database Automation 8.1.02

N - agent only

Y

Y - agent
postgresql - manager

Y - agent
postgresql - manager

NA

NA

NA

Entuity Network Monitoring for BPPM 8.5.01

Y

Y

N - MySQL

N - MySQL

Y

Y

Y

BMC TrueSight End User Monitor 5.1.01

N - vApp

N - vApp

NA

NA

NA

NA

NA

BMC ITBM 7.6.04 SP1

Y

Y

Y

Y

NA*

*BMC ITBM requires an Application Server, so JBoss is used for BSM Reference Stack 2.1

Y

NA

BSM Reference Stack

The BSM Reference Stack program helps you install BMC products with compatible versions of third-party infrastructure products together by testing an infrastructure stack of specific releases and verifying that they work together to demonstrate key use cases. The BMC Remedy IT Service Management suite, version 8.1, was certified with BSM Reference Stack 2.1.00 and some earlier releases of the infrastructure stack.

This section lists the third-party products tested in BSM Reference Stack 2.1.00. For more information, see the documentation for that release.

 Infrastructure stack

The following tables contain information about the components and products in BSM Reference Stack.

Infrastructure stack

The infrastructure stack represents the foundational components for the BSM Reference Stack applications. You can choose to standardize on either the Windows or the Linux stack requirements.

These guidelines do not represent the only possible infrastructure for BSM applications. Specific infrastructure requirements can be found in product documentation.

Infrastructure Stack components

Component

Windows

Linux

OS

Windows 2008 R2 (64-bit)

Red Hat Enterprise Linux 5.5 (64-bit)

Database

MS-SQL 2008 Enterprise Edition SP 1 (64-bit)

Oracle Enterprise Edition 11g R1 (64-bit)

Application server

Tomcat 6.0.26 (64-bit)

Tomcat 6.0.26 (64-bit)

Web server

Apache 2.2 (32-bit) 

Apache 2.2 (64-bit)

Reporting engine

BusinessObjects XI 3.1 SP3 or 4.0

BusinessObjects XI 3.1 SP 3 or 4.0 

Java (JDK/JRE)

JDK/JRE 1.6.0_20*

JDK/JRE 1.6.0_20*

*see Oracle critical patch update notice

Oracle critical patch update

Oracle has issued a security advisory and critical patch update for multiple security vulnerabilities. Details can be found on the Oracle site at this URL: http://www.oracle.com/us/technologies/security/javacpujune2011-313339.html.

Application stack

BSM Interoperability 8.5.1 contains a detailed listing of the applications verified in this release, with the exception of the following application, which is not part of the BSM Reference Stack:

  • BMC BladeLogic Client Automation Discovery Integration for CMDB

Was this page helpful? Yes No Submitting... Thank you

Comments