BSM environment recommendations
This topic provides information about the environments in which you should install the BMC Remedy IT Service Management suite, version 8.1, as certified by the BSM Reference Stack and BSM Interoperability programs. These programs provide information about validated use cases involving multiple BMC products and the third-party products that support them. BMC recommends that you install software versions that have been validated to work together by these programs, but the stacks validated by the programs do not represent the only possible combinations of products. For complete compatibility information about BMC Remedy IT Service Management Suite, version 8.1, see Product Availability and Compatibility (requires Customer Support logon credentials).
BSM Interoperability
The BSM Interoperability program helps you install compatible versions of BMC products together by testing an application stack of specific releases and verifying that they work together to demonstrate key use cases. The BMC Remedy IT Service Management suite, version 8.1, was certified with BSM Interoperability 8.5.1 SP 2 and some earlier releases of the application stack.
This section lists the products and applications tested in BSM Interoperability 8.5.1 SP 2. For more information such as a certified installation order, see the documentation for that release.
- Atrium products
- Cloud products
- Service Operations - Application Program Management products
- Service Operations - Data Center Automation products
- Service Operations - Proactive Operations products
- Service Support products
- Compliance pending
The patch levels listed were the latest versions available at the time of testing. Patches are cumulative and backwards compatible except where noted in the release notes, so you can use later patch levels except in those cases. Required patches are available on the BMC Customer Support website at http://www.bmc.com/support.
To obtain necessary hotfix files and for more information about hotfixes, contact BMC Customer Support.
Version numbers marked with an asterisk (*) indicate product versions that are different than what is included in the listed suite.
Atrium
Solution or suite | Product name | Version | Service Pack or patch | Function |
---|---|---|---|---|
BMC Dashboards and Analytics Suite 7.6.04 | BMC Analytics for Business Service Management | 7.6.04 | The BMC Analytics for Business Service Management (BMC Analytics for BSM) application provides out-of-the-box interactive reporting and analysis that enables technical and non-technical users to quickly examine data for trends and details associated with how IT is supporting business services and goals. | |
platform | BMC Atrium Core:
| 7.6.04 | SP 2 | Provides a configuration management database (BMC Atrium CMDB) coupled with common user, programmatic, and reporting interfaces to accelerate attainment of BSM.
|
BMC Atrium Discovery and Dependency Mapping | 8.3 | Provides an automated method for discovering, cataloging, and maintaining a company's configuration data. | ||
BMC Dashboards and Analytics Suite | BMC Dashboards for Business Service Management | 7.6.03 | The BMC Dashboards for Business Service Management (BMC Dashboards for BSM) application provides highly interactive, timely access to key service support metrics to help IT management optimize decisions and accelerate the alignment of IT with business goals. | |
BMC Remedy IT Service Management | BMC Service Level Management | 7.6.04 | SP 1 + hotfix | The BMC Service Level Management application enables a service provider, such as an IT organization, a customer support group, or an external service provider, to formally document the needs of its customers or lines of business by using service level agreements, and to provide the correct level of service to meet those needs. |
BMC IT Business Management | 7.6.04 | SP 1 | BMC IT Business Management provides IT leaders visibility into costs, activities, assets, resources, and suppliers to effectively manage the IT business and ensure business alignment. |
Cloud
Solution or suite | Product name | Version | Service Pack or Patch | Function |
---|---|---|---|---|
BMC Cloud Lifecycle Management 2.1.00 | BMC Cloud Lifecycle Management | 2.1.00 | SP1 + hotfix | Provides a complete solution for establishing a cloud environment, including a Service Catalog that defines service offerings, a self-service console for procuring resources, and cloud management capabilities. |
BMC Cloud Lifecycle Management compatibility with BMC Atrium SSO is pending. BMC Cloud Lifecycle Management is targeting a future release for full compatibility with BMC Atrium SSO. See SW00416103.
Service Operations - Application Program Management
Solution or suite | Product name | Version | Service Pack or Patch | Function |
---|---|---|---|---|
BMC ProactiveNet Performance Management 8.6.20 | BMC Transaction Management Application Response Time, either Infrastructure Edition or Service Level Edition | 3.9.00 | Enables you to manage the performance and reliability of your worldwide applications to measure site health based on end-user experience metrics, such as availability, accuracy, and performance. |
Service Operations - Data Center Automation
Solution or suite | Product name | Version | Service Pack or Patch | Function |
---|---|---|---|---|
BMC BladeLogic Automation Suite 8.1.03 | BMC BladeLogic Automation Suite | 8.1.03 | Automate the management, control, and enforcement of configuration changes across servers, networks, databases, and applications in the traditional data center and in the cloud. | |
BMC BladeLogic Automation Suite 8.1.03 | BMC Application Release Automation - Enterprise Edition | 8.1.03 | BMC BladeLogic Application Release Automation automates the long list of discrete tasks needed to deploy Web applications and dramatically simplifies the process, making it easier and less expensive for organizations to leverage Web application server technology. | |
BMC BladeLogic Automation Suite 8.1.03 | BMC Atrium Orchestrator Platform | 7.6.01.04 * | Delivers workflow-based process templates, with which customers can rapidly adapt and deploy functional design to ensure consistent and appropriate, policy-based response across the enterprise. | |
BMC BladeLogic Automation Suite 8.1.03 | BMC Atrium Orchestrator Content Installer | 7.6.05.01, | Content installer for BMC Atrium Orchestrator. | |
BMC BladeLogic Automation Suite 8.1.03 | BMC BladeLogic Client Automation | 8.2.00 ** | Enables administrators to manage software changes, manage content changes, configure endpoints, and collect inventory information. | |
NA | BMC BladeLogic Client Automation Discovery Integration for CMDB | 8.2.00 |
| Integrates discovered configuration data with the BMC Remedy IT Service Management suite of products. This integration enables you to use BMC Remedy Asset Management, BMC Remedy Change Management, BMC Remedy Incident Management, and BMC Remedy Problem Management to access accurate, real-time information about IT infrastructure components across your enterprise. |
BMC BladeLogic Automation Suite 8.1.03 | BMC BladeLogic Decision Support for Network Automation | 8.1.03*** | A web-based reporting and analytics tool, used together with the BMC BladeLogic Network Automation solution to provide extensive reporting capabilities based on the network devices you manage. | |
BMC BladeLogic Automation Suite 8.1.03 | BMC BladeLogic Decision Support for Server Automation | 8.1 | SP 3 | A web-based reporting application that provides extensive report capabilities related to your data center servers that are managed by BMC BladeLogic. BMC Service Automation Reporting and Analytics uses rich data warehouse schema and dimensional modeling principles to access and report on historical data captured by BMC BladeLogic. |
BMC BladeLogic Automation Suite 8.1.03 | BMC BladeLogic Integration with Atrium | 8.1 | SP 3 | Enables integration between BMC BladeLogic and Atrium components. |
BMC BladeLogic Automation Suite 8.1.03 | BMC BladeLogic Network Automation | 8.1.03 | Manages change, configuration and compliance of network assets. | |
BMC BladeLogic Automation Suite 8.1.03 | BMC BladeLogic Server Automation | 8.1.03 | Acts as a platform for the management, control and enforcement of configuration changes in the data center. |
** 8.2.00.001 is required if using BMC BladeLogic Client Automation for discovery for software license management use cases.
*** Requires BOXI 4.0 on a separate server.
Service Operations - Proactive Operations
Solution or suite | Product name | Version | Service Pack or Patch | Function |
---|---|---|---|---|
BMC ProactiveNet Performance Management 8.6.20 | BMC Capacity Management - Capacity Optimization | 4.5 | SP1 | Automatically analyze, forecast, and optimize performance and capacity across all resources (IT and business) and environments — physical, virtual, and cloud. |
BMC ProactiveNet Performance Management 8.6.20 | BMC Portal, including the following modules:
| 2.9.10* | Provides a common web-based interface for managing and monitoring your IT infrastructure while monitoring business services. | |
BMC ProactiveNet Performance Management 8.6.20 | BMC ProactiveNet Core | 8.6.02 | SP 1 (Core) | A real-time analytics solution that detects performance abnormalities in the IT environment, delivers early warning of degrading performance, and reduces time from issue detection to resolution. This early warning is delivered by Intelligent Events that result from analyzing and correlating data across the monitored IT infrastructure, speeding the ability to detect abnormal trends before end users and mission critical applications are impacted. It also provides the users with views, detailed graph displays, reports and other tools for diagnosing performance issues. |
BMC ProactiveNet Performance Management 8.6.20 | BMC Transaction Management Application Response Time, either Infrastructure Edition or Service Level Edition | 3.9.00 | Enables you to manage the performance and reliability of your worldwide applications to measure site health based on end-user experience metrics, such as availability, accuracy, and performance. | |
BMC ProactiveNet Performance Management 8.6.20 | Integration for BMC Remedy Service Desk | 8.6.02 | Provides the integration from certain Service Assurance products to BMC Remedy IT Service Management. | |
BMC Service Impact Management (backwards compatibility testing) | 7.4 |
Service Support
Solution or suite | Product name | Version | Service Pack or Patch | Function |
---|---|---|---|---|
NA | BMC Remedy Action Request System | 7.6.04 | SP 2 | Enables the building of powerful business workflow applications which can automatically track anything that is important to the processes in your enterprise. Companies use AR System to track such diverse items as stock trades, benefits data, inventory assets, spare parts, and order fulfillment. A common use of AR System is to automate the internal help desk. |
BMC Remedy IT Service Management Suite 7.6.04 | BMC Remedy IT Service Management:
| 7.6.04 | SP 2 | The BMC Remedy Asset Management application lets IT professionals track and manage enterprise CIs - and their changing relationships - throughout the entire CI lifecycle. |
BMC Remedy IT Service Management Suite 7.6.04 | BMC Remedy Knowledge Management | 7.6.04 | SP 2 | Allows users to author and search for solutions in a knowledge base. It includes a comprehensive editor with extensive editing tools and a robust search engine that allows users to search for solutions using natural language or Boolean searches. |
BMC Remedy IT Service Management Suite 7.6.04 | BMC Service Request Management | 7.6.04 | SP 2 | Allows IT to define offered services, publish those services in a service catalog, and automate the fulfillment of those services for their users. |
Mainframe integrations
See the following documentation for information on mainframe integrations:
- BMC Atrium Discovery and Dependency Mapping - Discovering Mainframe Computers
Information about using the z/OS agent and BMC Atrium Discovery and Dependency Mapping to discover mainframe computers.
Compliance pending
The following table contains products that did not meet reference stack validation in this release.
Product | Windows | Linux | SQL Server | Oracle | Tomcat | Java | Apache |
---|---|---|---|---|---|---|---|
BMC AppSight 7.8.00 | Y | N | N | Y | Y | Y | NA |
BMC BladeLogic Database Automation 8.1.02 | N - agent only | Y | Y - agent | Y - agent | NA | NA | NA |
Entuity Network Monitoring for BPPM 8.5.01 | Y | Y | N - MySQL | N - MySQL | Y | Y | Y |
BMC TrueSight End User Monitor 5.1.01 | N - vApp | N - vApp | NA | NA | NA | NA | NA |
BMC ITBM 7.6.04 SP1 | Y | Y | Y | Y | NA* | Y | NA |
BSM Reference Stack
The BSM Reference Stack program helps you install BMC products with compatible versions of third-party infrastructure products together by testing an infrastructure stack of specific releases and verifying that they work together to demonstrate key use cases. The BMC Remedy IT Service Management suite, version 8.1, was certified with BSM Reference Stack 2.1.00 and some earlier releases of the infrastructure stack.
This section lists the third-party products tested in BSM Reference Stack 2.1.00. For more information, see the documentation for that release.
Infrastructure stack
The infrastructure stack represents the foundational components for the BSM Reference Stack applications. You can choose to standardize on either the Windows or the Linux stack requirements.
These guidelines do not represent the only possible infrastructure for BSM applications. Specific infrastructure requirements can be found in product documentation.
Infrastructure Stack components
Component |
Windows |
Linux |
---|---|---|
OS |
Windows 2008 R2 (64-bit) |
Red Hat Enterprise Linux 5.5 (64-bit) |
Database |
MS-SQL 2008 Enterprise Edition SP 1 (64-bit) |
Oracle Enterprise Edition 11g R1 (64-bit) |
Application server |
Tomcat 6.0.26 (64-bit) |
Tomcat 6.0.26 (64-bit) |
Web server |
Apache 2.2 (32-bit) |
Apache 2.2 (64-bit) |
Reporting engine |
BusinessObjects XI 3.1 SP3 or 4.0 |
BusinessObjects XI 3.1 SP 3 or 4.0 |
Java (JDK/JRE) |
JDK/JRE 1.6.0_20* |
JDK/JRE 1.6.0_20* |
*see Oracle critical patch update notice
Oracle critical patch update
Oracle has issued a security advisory and critical patch update for multiple security vulnerabilities. Details can be found on the Oracle site at this URL: http://www.oracle.com/us/technologies/security/javacpujune2011-313339.html.
Application stack
BSM Interoperability 8.5.1 contains a detailed listing of the applications verified in this release, with the exception of the following application, which is not part of the BSM Reference Stack:
- BMC BladeLogic Client Automation Discovery Integration for CMDB
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