This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

BMC Remedy ITSM Suite components and installers

The following image illustrates where you must install different BMC Remedy ITSM Suite components.

The following table lists the different components and installers you need to upgrade or install the BMC Remedy ITSM Suite.

Note

This list does not represent the order in which the installers must be run.

Component Installer Additional information
BMC Remedy AR System
BMC Remedy AR System server BMC Remedy AR System installer Installs BMC Remedy AR System server, Approval Server, Assignment Engine, Email Engine, and Flashboards.
Also installs plug-ins: AREA LDAP, ARDBC, Web Services, SNMP, and FTS.
BMC Remedy AR System Mid tier BMC Remedy AR System installer

Installs BMC Remedy AR System Mid tier, Tomcat JSP engine, (Windows only) BMC Remedy ODBC DLLs and driver for Crystal Reports, and (Windows only) ARWebReportViewer application.

Install BMC Remedy AR System server and Mid tier on different computers

BMC Remedy AR System client BMC Remedy AR System installer

Installs BMC Developer Studio (and the Localization Toolkit), BMC Remedy Data Import, and BMC Atrium Integrator Spoon.

The Clients option is Windows only; it is not available for Linux or UNIX.

BMC Atrium Core
BMC Atrium Core BMC Atrium Core installer

Installs BMC Atrium CMDB, Reconciliation Engine, and Normalization Engine

You cannot install BMC Atrium CMDB on a remote AR System server. You must install BMC Atrium CMDB on the computer where BMC Remedy AR System is installed.

BMC Atrium Integrator server

Atrium Integrator server installer

Installs only the BMC Atrium Integrator server.

Install BMC Atrium Integrator server on the computer where you have installed BMC Remedy AR System server.

BMC Atrium Integrator client

Atrium Integrator client installer

Installs only  BMC Atrium Integrator client.

BMC Atrium Integrator client is supported only on Windows.

You cannot install the Atrium Integrator client on the same computer where the Atrium Integrator server is installed.

BMC Atrium Web Services BMC Atrium Core installer

Installs BMC Atrium Core Web Services and BMC Atrium Core Web Registry.

Install BMC Atrium CMDB on a different computer than BMC Atrium Core Web Services and BMC Atrium Core Web Registry. Also, install BMC Atrium Core Web Services and BMC Atrium Core Web Registry on the same computer.

BMC Remedy ITSM applications
BMC Remedy ITSM core applications BMC Remedy ITSM Suite installer Installs BMC Service Desk (includes BMC Incident Management and BMC Problem Management), BMC Asset Management, BMC Change Management, and BMC Knowledge Management
Multi-tenancy fixes BMC Remedy ITSM Suite installer During installation, the Multi-tenancy Workflow Customization Information panel appears if you installed the 8.1 version of BMC Service Request Management.
BMC Service Level Management
BMC Service Level Management BMC Service Level Management installer  Installs BMC Service Level Management Primary Server.
BMC Service Level Management Collector BMC Service Level Management installer  Installs BMC Service Level Management Collector.
BMC Service Level Management Collection Point BMC Service Level Management installer  Installs BMC Service Level Management Collection Point.
BMC Service Request Management
BMC Service Request Management BMC Service Request Management installer Installs BMC Service Request Management.

Data Visualization modules 

(Reviewers: Should this be kept?)

 

Upgrades Data Visualization modules.

If you are upgrading from BMC Service Request Management 2.2.00 to BMC Service Request Management 8.1.00, you must also upgrade the Data Visualization modules used in the Request Entry Console and Visual Process views.

BMC Remedy ITSM Process Designer
Process Designer Integration and Configuration Tool (PDICT) Process Designer Integration and Configuration Tool installer

Installs Process Designer Installation and Configuration Tool (PDICT).

You can install PDICT on any Windows-based client computer with network access to the AR System server, or directly onto the AR System server itself (if it is Windows-based). For Solaris- or Linux-based servers, you should install PDICT on a Windows client computer.

Installing the Process Designer server Process Designer server installer Installs the Process Designer server.
BMC Atrium Single-sign on
BMC Atrium Single-sign on BMC Atrium Single-sign on installer Do not install BMC Atrium Single-sign on a computer where you have installed BMC Remedy Mid tier ot BMC Remedy AR System server.
Tools and utilities
Best Practice Conversion Utility Best Practice Conversion Utility installer

Obtain the latest version of the BPCU and the hash file from the BMC Developer Network Community website.

BMC Remedy Migrator BMC Remedy Migrator installer

Always download and install the latest BMC Remedy Migrator version available when you are migrating delta data.

Other installations
Online Help Help To make help available to the application's users, you must install help on a computer that is running a web server, which is typically a different computer from the computer where the application is installed. Typically, you can install the online help on the computer where you have installed BMC Remedy Mid tier.
Additional language packs Respective installers You can install the additional language packs during in installation or later as well.
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