This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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BMC Remedy ITSM regular forms as a DSO reference

The following table shows the type of forms, by each BMC Remedy ITSM application, that are required when you use DSO with BMC Remedy ITSM. Information in each cell refers to the appropriate form section in DSO forms reference.

Note

To synchronize the foundation data on your target server only once without using DSO, you do not need to create distributed mappings and filters for the forms listed in Foundation and Common forms. If, however, your business must always synchronize the foundation data on your source server with the data on your target server, you need distributed mappings and filters for the Foundation and Common forms.


Form types required by BMC Remedy ITSM applications

BMC Service Desk

BMC Change Management

BMC Asset Management

Foundation and Common forms. See Foundation and Common forms.

Foundation and Common forms. See Foundation and Common forms.

Foundation and Common forms. See Foundation and Common forms.

Command Automation Interface (CAI) forms. See CAI forms.

Command Automation Interface (CAI) forms. See CAI forms.

Command Automation Interface (CAI) forms. See CAI forms.

Service Request forms. See BMC Service Request Management forms.

Service Request forms. See BMC Service Request Management forms.

Contract Forms (part of BMC Asset Management). See Contract Management forms.

Task Management System forms. See Task Management System forms.

Task Management System forms. See Task Management System forms.

Software License Management (SWLM) Rules Engine forms. See Software License Management Rules Engine forms.

Incident Management forms (part of BMC Service Desk). See Incident Management forms.

BMC Change Management forms. See Change Flashboards forms (part of Change Management).

Problem Management Forms (part of BMC Service Desk). See Problem Management forms.

Change Flash Boards forms. See Change Flashboards forms (part of Change Management).

Release Management forms. See Release Management forms.

Forms introduced in BMC Remedy ITSM 7.5.0 x

Release Management forms. See Release Management forms.

Software License Management (SWLM) Rules Engine Form. See Software License Management Rules Engine forms.

Note

BMC Service Desk includes the Incident Management and Problem Management features.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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