This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

BMC Remedy ITSM Process Designer deployment example

This topic provides an example for how BMC Remedy ITSM Process Designer 8.3.03 can be deployed.


The following information is for the web-based BMC Remedy ITSM Process Designer client and not the stand-alone client. However, the information provided in this topic might be helpful when you are considering deploying applications in an on-premise environment.

Business value

This deployment example enables you to use BMC Remedy ITSM Process Designer, which provides an easy way to create internal processes using a graphical drag-and-drop interface.


The following information describes an example deployment:

  • BMC Remedy ITSM Process Designer is deployed behind a load-balancing reverse proxy.
  • The Java Web Start module (part of the Process Designer graphical tool) downloads the BMC Remedy ITSM Process Designer JAR files to the user’s computer that is running a browser.

The following diagram shows the different components that are involved in this deployment example.

Deployment model


The following diagram contains an icon that represents a software component or module: .

Click the following image to expand it.

This deployment example consists of the following components:

  • In the BMC environment:
    • The BMC Remedy Mid Tier Data Visualization Module (DVM) plug-in, which is responsible for launching the graphical tool is used as a communication layer between the client graphical application and the BMC Remedy AR System server.
    • BMC Remedy AR System is used to store the process and workflow data and a filter API plug-in is used as the process execution engine.
    • The processes and workflows are attached to the different BMC Remedy ITSM records.
  • In your environment, the graphical tool client Java application can be launched from BMC Remedy Mid Tier by using Java Web Start technology. For information about installing Java, see the BMC Remedy IT Service Management Process Designer Installation Guide at PDFs.

For information about configuring and using BMC Remedy ITSM Process Designer, see the documentation provided at PDFs.

Related topic

BMC Remedy ITSM Process Designer architecture

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.