This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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BMC Remedy AR System application server performance benchmark configuration settings

The following configuration settings are specific to the hardware described in BMC Remedy AR System test environment.

BMC Remedy AR System application server configuration settings

The following table describes the BMC Remedy AR System application server configuration settings:

AR Server threads

Value

Configuration parameter and value

Set Delay-Recache-Time

5 minutes (300 seconds)

Delay-Recache-Time: 300

Max-Entries-Per-Query

2000

Max-Entries-Per-Query: 2000

Next-Id-block-size

100

Next-ID-Block-Size: 100

Server-Side-Table-Chunk-Size

1000

Server-Side-Table-Chunk-Size: 1000

Unqualified Searches

Uncheck

Allow-Unqual-Queries: F

Development Cache mode

Uncheck

Cache-Mode: 0

Turn off all logging

Uncheck Logging (API/SQL/Filter) along with other logging

Debug-mode: 0

Submitter Mode

Locked

Submitter-Mode: 1

FTS Threshold

10,0000

Full-Text-Search-Threshold: 10000

BMC Remedy AR System server thread settings

The following table describes the BMC Remedy AR System server thread settings.

Queue number

Purpose

Number of Threads (MIN/MAX)

Private-RPC-Socket: 390601

Alert Queue

1

Private-RPC-Socket: 390603

Escalation Queue

3

Private-RPC-Socket: 390620

Fast Queue

8/12

Private-RPC-Socket: 390626

Loopback Socket Queue & CAI Thread

5

Private-RPC-Socket: 390635

List queue

8/12

Private-RPC-Socket:  390698Reconciliation queue2/2
Private-RPC-Socket:  390699CMDB RPC Normalization queue2/2
Private-RPC-Socket:  390681AR RPC Normalization queue2/2
Plugin-ARDBC-ThreadsUsed by C-Plugin server to process ARDBC API calls4/12
Plugin-AREA-ThreadsUsed by C-Plugin server to process AREA API calls4/12
 Plugin-Filter-API-ThreadsUsed by C-Plugin server to process Filter-API calls 4/12

Application configuration comments

The following observations apply to the configuration of the Incident Management application.

  • Uncheck the additional panels on the Incident Management Console.
  • Incident and change notifications are enabled for individuals only. Group notifications are disabled.
  • No service request is created when an incident request is submitted.

BMC Remedy AR System server Java plugin thread settings

This table contains values for the BMC Remedy AR System server Java plugin thread settings.

Java PluginnumCoreThreadsnumSelectorThreads
AR Plugin305
FTS Plugin52
CMDB Plugin52
NE Plugin52

BMC Remedy AR System server Java heap settings

This table contains values for the BMC Remedy AR System server Java heap settings.

Java ProcessMax JVM Heap 
AR Plugin Server512 MB
Assignment Engine256 MB
Data-Integration1024 MB
CMDB Plugin512 MB
FTS Primary Plugin3024 MB
FTS Secondary Plugin1024 MB
NE Plugin512 MB

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments

  1. Bhupesh Gupta

    BMC Remedy AR System server Java plugin thread settings

    BMC Remedy AR System server Java heap settings

     

    Can some please guide us in whch file and which location these settigns needs to be updated

    Nov 08, 2013 03:06
    1. Bruce Cane

      Hi Bhupesh, ... is this question now a part of your on-going installation conversation with Hemant?

      Nov 08, 2013 08:57
      1. Bhupesh Gupta

        I have not asked this yet to Hemant.

        Nov 08, 2013 09:29
        1. Bruce Cane

          Ok, he's probably watching this page, too, but I'll bring it to his attention.

          Nov 08, 2013 02:27
    1. Hemant Baliwala

      Hi Bhupesh, 

      You can find the information in the following topic:

      Configuring private queue threads

      Do let me know if this topics helps. 

      Thanks,

      Hemant

      Nov 11, 2013 12:27