Assignment events
The following table describes the assignment events:
Assignment events
Event | Available systems | Form assignment | Description |
---|---|---|---|
- General - | BMC Change Management application | Infrastructure Change | Used to assign a change request to the change implementer. |
- General - | Incident Management feature of BMC Service Desk
| Incident | Used to assign an incident for resolution. |
- General - | Problem Management feature of BMC Service Desk | Known Error | Used to assign a known error assignee to maintain the accuracy of the known error information. |
- General - | Problem Management feature of BMC Service Desk | Problem Investigation | Used to assign a problem assignee to investigate the problem. |
- General - | Problem Management feature of BMC Service Desk | Solution Database | Used to assign a solution entry to the solution assignee for completeness and verification. |
- General - | Purchase Requisition | Purchase Requisition | Used to assign a purchase requisition. |
Incident Owner | Incident Management feature of BMC Service Desk
| Incident | Used to assign an incident owner for an incident. |
Infrastructure Change Coordinator | BMC Change Management application | Infrastructure Change | Used to assign a change coordinator for an infrastructure change. |
Infrastructure Change Manager | BMC Change Management application | Infrastructure Change | Used to assign a change manager for an infrastructure change. |
Problem - Coordinator | Problem Management feature of BMC Service Desk | Known Error | Used to assign a problem coordinator to a known error. |
Problem - Coordinator | Problem Management feature of BMC Service Desk | Problem Investigation | Used to assign a problem coordinator to a problem investigation. |
Solution | Problem Management feature of BMC Service Desk | Solution | Used to assign a solution database entry. |
Task Assignee | Task Management System | Task | Used to assign a task to the task implementer. |
Unavailability Assignment | BMC Asset Management application | Unavailability Update | Used to define CI unavailability. |
Activity Assignee | Release Management module | Activity | Used to assign an activity assignee for an activity. |
Release Coordinator | Release Management module | Release | Used to assign a release coordinator for a release request. |
Knowledge SME Review | BMC Knowledge Management application | Knowledge Article | Used to assign an article assignee when the article status is set to SME Review. |
Knowledge Optional Review 1 | BMC Knowledge Management application | Knowledge Article | Used to assign an article assignee when the article status is set to Optional Review 1. |
Knowledge Optional Review 2 | BMC Knowledge Management application | Knowledge Article | Used to assign an article assignee when the article status is set to Optional Review 2. |
Comments
The Work Order Manager and Work Order Assignee assignment events not included in this doc? They are not included in the 9.x documentation either. Is there a reason for this?
What about knowledge management auto assignment, what is the assignment event for configuring knowledge auto assign?
Hello Cindy,
Thank you for your comment. I am working on this and will try to get the information as soon as possible.
Thanks,
Bhakti
Hello Cindy,
I have updated the topic to include assignment events for BMC Knowledge Management.
Thanks,
Bhakti
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