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Assignment events

The following table describes the assignment events:

Assignment events

Event

Available systems

Form assignment

Description

- General -

BMC Change Management application

Infrastructure Change

Used to assign a change request to the change implementer.

- General -

Incident Management feature of BMC Service Desk

  • User Service Restoration
  • User Service Request
  • Infrastructure Restoration
  • Infrastructure Event

Incident

Used to assign an incident for resolution.

- General -

Problem Management feature of BMC Service Desk

Known Error

Used to assign a known error assignee to maintain the accuracy of the known error information.

- General -

Problem Management feature of BMC Service Desk

Problem Investigation

Used to assign a problem assignee to investigate the problem.

- General -

Problem Management feature of BMC Service Desk

Solution Database

Used to assign a solution entry to the solution assignee for completeness and verification.

- General -

Purchase Requisition

Purchase Requisition

Used to assign a purchase requisition.

Incident Owner

Incident Management feature of BMC Service Desk

  • User Service Restoration
  • User Service Request
  • Infrastructure Restoration
  • Infrastructure Event

Incident

Used to assign an incident owner for an incident.

Infrastructure Change Coordinator

BMC Change Management application

Infrastructure Change

Used to assign a change coordinator for an infrastructure change.

Infrastructure Change Manager

BMC Change Management application

Infrastructure Change

Used to assign a change manager for an infrastructure change.

Problem - Coordinator

Problem Management feature of BMC Service Desk

Known Error

Used to assign a problem coordinator to a known error.

Problem - Coordinator

Problem Management feature of BMC Service Desk

Problem Investigation

Used to assign a problem coordinator to a problem investigation.

Solution
Assignment

Problem Management feature of BMC Service Desk

Solution

Used to assign a solution database entry.

Task Assignee

Task Management System

Task

Used to assign a task to the task implementer.

Unavailability Assignment

BMC Asset Management application

Unavailability Update

Used to define CI unavailability.

Activity Assignee

Release Management module

Activity

Used to assign an activity assignee for an activity.

Release Coordinator

Release Management module

Release

Used to assign a release coordinator for a release request.

Knowledge SME ReviewBMC Knowledge Management application

Knowledge Article

Used to assign an article assignee when the article status is set to SME Review.
Knowledge Optional Review 1BMC Knowledge Management application

Knowledge Article

Used to assign an article assignee when the article status is set to Optional Review 1.

Knowledge Optional Review 2

BMC Knowledge Management application

Knowledge Article

Used to assign an article assignee when the article status is set to Optional Review 2.

Related topic

Creating assignments

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments

  1. Matthew Stromberg

    The Work Order Manager and Work Order Assignee assignment events not included in this doc?  They are not included in the 9.x documentation either.  Is there a reason for this?

    Jan 07, 2016 11:51
  2. Cindy Coan

    What about knowledge management auto assignment, what is the assignment event for configuring knowledge auto assign? 

    Feb 05, 2016 12:43
    1. Bhakti Paranjpe

      Hello Cindy,

      Thank you for your comment. I am working on this and will try to get the information as soon as possible.

      Thanks,
      Bhakti

      Feb 08, 2016 09:47
    1. Bhakti Paranjpe

      Hello Cindy,

      I have updated the topic to include assignment events for BMC Knowledge Management.

      Thanks,
      Bhakti

      Feb 10, 2016 05:17