This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Remedy IT Service Management Suite 8.1 ... Upgrading Preparing for upgrade Reviewing the upgrade requirements

AR System software requirements for upgrades

Note

The links in this topic go to the BMC Remedy AR System documentation.

 
You must meet the following software requirements before installing BMC AR System server:

  • You must have one of the following databases installed:
    • IBM DB2
    • Microsoft SQL Server
    • Oracle
    • Sybase

      Note

      If you try to install the BMC Remedy AR System server on Sybase 15.0.2/EBF 14328, the installation might fail. You will receive this error message: Failure during SQL operation to the database : Incorrect syntax near the keyword 'path'.
      For troubleshooting information, see Sybase error 156 in your Sybase documentation and BMC Remedy AR System error message 552.

    • The Informix database is not supported.
  • You must install httpd server before you begin the BMC AR System server installation. For httpd server requirements details see, Checking system requirements and supported configurations. You can the find the information under the Third-Party Product Comparability tab.
  • You must have the appropriate software installed before you install BMC Remedy AR System features and clients as outlined in the following table.

 

BMC Remedy
AR System

Mid tier    

Web
app
server*    

Java
Runtime
Environment
(JRE)

Mail
server   

Email Engine

Yes

 

 

Yes

Yes

Flashboards

Yes

Yes

 

Yes

 

Mid tier

Yes

 

Yes

Yes

 

Clients

  • Developer Studio
  • BMC Remedy Data Import

Yes

 

 

Yes

 

Note

For Windows platforms running on an IPv6 server, BMC Remedy AR System requires Java SE 7. For more information, see Support for IPv6.

* For a list of the compatible web application servers, see Checking system requirements and supported configurations.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Lisa Greene on Jan 24, 2013
sql upgrading databases db2 requirements sybase oracle software

Comments

  1. Victoria Dunn
    • The notes on this page are formatted incorrectly; they should have a yellow background, and there should be more space between the heading and the text. Please see the example on the Notation formatting page
    • The table is missing a heading for column 1; perhaps "Features and clients"?.
    May 20, 2014 07:49
AR System hardware requirements for upgrades
32-bit and 64-bit requirements for upgrading your OS
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