This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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Applying the BMC Knowledge Management post-DDM packages

When the source version of BMC Knowledge Management is 8.0 (or earlier) and the target version is 8.1 or later, fields in these RKM forms are updated through workflow triggered by a staging form during the post-upgrade portion of the installer. To update the fields for the delta data, see To apply the BMC Knowledge Management post-DDM packages.

The following data transformation changes are the results of updated functionality. These changes are already been done while upgrading BMC Knowledge Management from version 8.0 (or earlier) to 8.1. To update the fields for the delta data, apply the package in your destination server.

Description of change

How to verify

In the RKM:KnowledgeArticleManager form, the value of z1D_FlagVGVersion is set to Yes when creating new versions of the article. This value needs to be reset to NULL (if it is Yes). These are the data transformation changes done due to a change in functionality.

A migration package is available to fix this scenario.

In the RKM:Associations form KAMInstanceID field value is updated with RKM:KnowledgeArticleManager form's Instance ID based the KAM Doc ID. These the data transformation changes done due to change in table source form modification.Article Relationship table will list down all the related relationship.

To apply the BMC Knowledge Management post-DDM packages

Note

Run the Delta Data Migration Tool to migrate data for all applications, including BMC Knowledge Management. After the migration has completed, install the BMC Knowledge Management post-delta data migration bundle.

    1. Open a command window, and navigate to the Utilities\post_DDM\RKM\patches folder.
    2. Run the batch file with the following command-line options:

      setup.bat "<destinationServer>" "<user>" "<password>" <port>
      
    3. Follow the prompts and wait for the batch file to finish.
    4. Check the logs located in the Utilities\post_DDM\RKM\patches\Logs folder to ensure that the package installed correctly.
      If there are any errors, correct them before re-installing the bundle.

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