This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Applications installed as a part of the BMC Remedy ITSM Suite Preconfigured Stack installer

The BMC Remedy ITSM Suite Preconfigured Stack version 8.1.00 installation program has been simplified. When you run the installation program, you are asked to select the type of installation that you want to perform:

  • AR System Server
  • AR System Mid-Tier
  • AR System Clients

Depending upon the type of installation that you select, a certain set of applications is installed. You can select all these three options while installation or run the installation program again to install them separately.

The following applications are installed as a part of the BMC Remedy ITSM Suite Preconfigured Stack 8.1.00 installer.

If you select the AR System Server option during installation, the following components are installed:

  • BMC Remedy AR System components
    • BMC Remedy AR System
      • AREA LDAP Directory Service Authentication
      • ARDBC LDAP Directory Service Data Access
      • Web Services Plugin
      • Simple Network Management Protocol (SNMP)
      • Full Text Search (FTS) Engine
    • BMC Remedy Approval Server
    • BMC Remedy Assignment Engine
    • BMC Remedy Email Engine
    • BMC Remedy Flashboards
  • BMC Atrium Core
    • BMC Atrium CMDB
    • Product Catalog
    • Atrium Impact Simulator Engine
    • Atrium Integrator
  • BMC IT Service Management Suite
    • BMC Asset Management
    • BMC Change Management
    • BMC Service Desk
    • BMC Knowledge Management
  • BMC Service Level Management
  • BMC Service Request Management

If you select the AR System Mid Tier option during installation, the following components are installed:

  • BMC Remedy Mid-Tier

If you select the AR System Clients option during installation, the following features are installed:

  • BMC Remedy Migrator
  • BMC Remedy Developer Studio
  • BMC Remedy Data Import
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Comments

  1. Ton Machielsen

    It would be VERY helpful if there were a document describing in detail what gets installed. The user accounts used, ports used, URLs used, how the apps are configured, templates created, userid's created, etc, etc, etc.

    This is a BIG pile of software and just mentioning the products involved is not enough.

    May 27, 2014 06:51
    1. Bruce Cane

      Hello Antonius, I'll have the writer who works with installation docs respond.

      May 27, 2014 08:20
  2. Hemant Baliwala

    Hi Antonius, 

    This a very valid suggestion. However, it will take me some time to gather all the required information. I will keep you posted. 

    Thanks, 

    Hemant

    May 29, 2014 01:32