This documentation applies to the 8.1 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

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After installing the multi-tenancy update

If you performed the following work on any of the forms that are modified by the multi-tenancy update, you must manually update those forms:

  • Added a new dynamic group field to an out-of-the-box form
  • Added workflow to populate this new dynamic group field
  • Added this new dynamic group as a permission to Field ID 1.

Note

 For lists of the forms and fields modified by the multi-tenancy update, see Forms and fields overwritten by the multi-tenancy update.

Example

In your out-of-the-box installation, field ID 1 on Form A has the 112 permission group.

You customized the form by adding the 60000 permission group to Field ID 1 on Form A, which means that Field ID 1 now has the 112 and the 60000 permission groups. Because adding the 60000 permission group is a customization, the 60000 permission group becomes part of the overlay layer.

When you run the multi-tenancy update, it updates Field ID 1 on Form A by adding the 60900 permission group to the field 1 permissions. This means that the base layer has the 112 and 60900 permission groups.

You must manually add the new permission groups that were added to field ID 1 by the multi-tenancy update to your overlay layer. This means that you need to manually add the 60900 permission to the overlay version of the forms that were updated by the multi-tenancy update.

Note

The multi-tenancy update does not affect the data in your custom dynamic group field.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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