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Adding tasks to tickets in Smart IT

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Related topic

Task templates (BMC Change Management product documentation)

Adding tasks to tickets in Smart IT (Remedy with Smart IT documentation)

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Comments

  1. Arjun Nagabandla

    Catherine Siderine Bruce Cane

    Instructions are not clear when you create a adhoc(Add Task --> Blank option) task from change record in SMART IT.There are so many fields that users will not be aware what to fill in

    Name

    Request Instance ID

    Request Mode

    Request Name

    Submitter(Shouldn't system be automatically fill)

    Type

     

     

     

     

    Nov 06, 2016 03:46
    1. Nilay Agambagis

      Hello Arjun,

      Thanks for your comment.

      Please refer to the updated topic in Smart IT space:

      Adding tasks to tickets in Smart IT

      Regards,

      Nilay


       

      Jan 04, 2018 05:00