Adding tasks to tickets in Smart IT

Comments

1. 

   Arjun Nagabandla

   Catherine Siderine Bruce Cane

   Instructions are not clear when you create a adhoc(Add Task --> Blank option) task from change record in SMART IT.There are so many fields that users will not be aware what to fill in

   Name

   Request Instance ID

   Request Mode

   Request Name

   Submitter(Shouldn't system be automatically fill)

   Type

    

    

    

    

   Nov 06, 2016 03:46

   1. 

      Nilay Agambagis

      Hello Arjun,

      Thanks for your comment.

      Please refer to the updated topic in Smart IT space:

      Adding tasks to tickets in Smart IT

      Regards,

      Nilay

      
      

       

      Jan 04, 2018 05:00