This documentation applies to the 8.0 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

This space contains information about the Remedy IT Service Management Suite (Remedy ITSM Suite) 8.0 release.


When upgrading Remedy IT Service Management to 8.0.00, the installer temporarily removes all localized views and, as a result, also inappropriately removes all overlays of the views. Even though the upgrade is successful, your overlays for localized views are no longer present. For more information, see Upgrading BMC Remedy ITSM to 8.0.00 removes localized views and overlays.

What's new

Smart IT version 1.3 released

Remedy with Smart IT version 1.3 is released.  

For more information about Smart IT see, BMC Remedy with Smart IT version 1.3 .

Where to start

About Remedy ITSM Suite and Remedy OnDemand

The page BMC Remedy IT Service Management Suite - description does not exist.

Remedy ITSM Suite overview

Click the following image to expand it.

The page BMC Remedy OnDemand - description does not exist.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Dirk Anderson

    Where is the compatibility matrix for ITSM 8.0?

    Specifically BMC Remedy and BMC Atrium Product Compatibility Matrices

    Aug 15, 2012 03:28
    1. Bruce Cane

      Dirk, you'll find a link to that information on the BSM Environment recommendations page (

      The link-- Product Availability and Compatability--is in the last sentence of the first paragraph.

      Aug 16, 2012 08:06
  2. Shawn Pollack

    I was unable to export this document to PDF.  (It was hung.  I waited 10 minutes then canceled.)  Is there a "ready-made" PDF available of the entire document?

    May 09, 2013 01:18
    1. Kathryn Sheridan
      May 09, 2013 01:22
  3. Shawn Pollack

    Thanks.  Found it.  I was confused my the title "Snapshot"  I thought this was a different document.

    May 09, 2013 01:25