This documentation applies to the 8.0 version of Remedy IT Service Management Suite, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

CAI plug-in permission model

The Command Automation Interface (CAI) has the Command Event Master role, which by default is mapped to the Command Event Master group and can be granted to users using the People form.

Only users in this group and BMC Remedy AR System administrators can access the CAI forms and update fields on those forms. For implementation of event error handling, integrating applications must have the same group and role mapping.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.