This documentation supports the 23.3 version of BMC Helix ITSM.

To view an earlier version, select the version from the Product version menu.

Mapping roles to permission groups

As an administrator, you should map roles to permission groups in the BMC Helix ITSM applications. Permissions are enabled for a user by mapping the physical permission groups that are provided with the BMC Helix ITSM applications to the roles that the permission groups need to belong to. This mapping enables applications outside BMC Helix ITSM to integrate with BMC Helix ITSM applications and modules.

You can also build your own sets of permission groups to map the applications and modules.


Mapping BMC Service Level Management roles to permissions

The following table displays which BMC Service Level Management user roles map to which permission groups:

Role

Permission groups

Application Administrator

SLM Config

Service Level Manager

SLM Manager

SLM Data Viewer

SLM Console and Dashboards User
SLM AdministratorSLM Unrestricted Manager

SLM Customer Dashboard Viewer

SLM Customer
SLM Report UserReporting User and Reporting Administrator

Developer

AR Administrator


Mapping Knowledge Management roles to permissions

The following table displays which Knowledge Management user roles and KCS user roles map to which permission groups:

Role

Permission groups

Knowledge Management user roles

Knowledge Manager

Knowledge Admin

Knowledge Subject Matter Expert (SME)

Knowledge User

Knowledge Application Administrator

Knowledge Config

KCS user roles supported in Knowledge Management

KCS CandidateKCS Candidate
KCS ContributorKCS Contributor
KCS PublisherKCS Publisher
KCS CoachKCS Coach

Important

Knowledge Management user roles and KCS user roles are mutually exclusive. At one time, a user can have either a Knowledge Management user role or a KCS user role.
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