This documentation supports the 23.3 version of BMC Helix ITSM.

To view an earlier version, select the version from the Product version menu.

Asset Inventory permissions

The Asset Inventory sub-component is installed with most BMC Helix ITSM applications and lets you access CI information within the CMDB. It provides two key features:

  • IT CI Lifecycle management, which allows users to manage CIs through their lifecycle (that is, from requisition, to deployment, to retirement).
  • Inventory Management, which allows users to manage CIs and bulk items in inventory.

When you are assigning permissions to users, the permissions related to this component are found under the Asset Management heading.


The information about the four Asset Inventory component permissions also applies to the BMC Helix ITSM: Asset Management application. When BMC Helix ITSM: Asset Management is installed, users with these permissions also inherit access to the features described in the Asset Management section that follows.

None of the permissions listed in the following table need an application user license.



Best practice

Asset Admin

Users with Asset Admin permission can perform following functions:

  • Create and modify all CI data.
  • Create CI relationships (to other CIs and well as People, Organizations and Support Groups).
  • Manage CI's in Inventory

Limit the use of these permissions to individuals with a Configuration Administrator role. Asset Admin supersedes the Asset User and Asset Viewer permissions group. Users with Asset Admin permissions do not need Asset User or Asset Viewer permissions.

Asset User

Users with Asset User permissions can perform following functions:

  • Modify CI data
  • Create CI relationships with other records such as incidents requests, people records, organizations and support groups (they cannot, however, create relationships with other CIs)
  • Read all CI data

This permission allows users to modify only the data of CIs for which they have been granted update access. Update access is granted by relating a CI to one or more of the user`s Support Groups.

Limit the use of these permissions to individuals who are directly supporting specific CIs and who must update CI attributes and relationships. Users with Asset User permissions do not need Asset Viewer permissions.

Asset Viewer

Users with Asset Viewer permission can view all CI data.
The Asset Viewer permission is automatically granted when any of the following permissions are granted:

  • Incident Master
  • Problem User
  • Problem Master
  • Infrastructure Change User
  • Infrastructure Change Master
  • Infrastructure Change Config
  • Release Config
  • Release Master
  • Release User
  • Task Manager
  • Task User
  • Purchasing User
  • Contract Admin
  • Contract User
  • Contract Viewer
  • Request Catalog Manager

Grant these permissions to all Support personnel. Having access to CI information is vital for most IT Infrastructure Library (ITIL) processes.

Asset Config

Users with Asset Config permissions can configure the follow areas within the Asset Inventory component:

  • Asset Management settings
  • Bulk CI Reorder Level and Lead Time Specifications

They can also perform CI deletion functions.

Grant these permissions only to individuals who must configure the Asset Inventory component functions. Typically, these users fill the role of an Application Administrator.

Was this page helpful? Yes No Submitting... Thank you