This documentation supports the 22.1 version of BMC Helix ITSM.

To view an earlier version, select the version from the Product version menu.

Guest WiFi

The IT content pack provides a service to request guest WiFi credentials for a finite period. The date validation capability ensures that end users specify valid dates. 

Content pack titleGuest WiFi
EntitlementApex Global - IT Services
FulfilmentWork Order
Work order templateNot applicable
BMC Helix Digital Workplace Catalog itemGuest WiFi
Involves approval? - Yes or NoYes

Service request activity flow

The following sequence occurs when an employee initiates a service request:

Important capabilities of the service

The Guest WiFi service includes the following advanced capabilities that help you achieve this use case quickly and efficiently:

Date validation

End users choose the start date and the end date for this service as follows:

  • Start date—Creation date of the service request or later.
  • End date—Start date and later. 

The date restrictions are set in Question Designer, as shown in the following images: 

Start date for Guest WiFi credentials

End date for Guest WiFi credentials

After submitting the service request, the work order is generated and can be viewed in Smart IT, as shown in the following image: 

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