The IT content pack provides a service to request guest WiFi credentials for a finite period. The date validation capability ensures that end users specify valid dates.
|Content pack title||Guest WiFi|
|Entitlement||Apex Global - IT Services|
|Work order template||Not applicable|
|BMC Helix Digital Workplace Catalog item||Guest WiFi|
|Involves approval? - Yes or No||Yes|
Service request activity flow
The following sequence occurs when an employee initiates a service request:
Important capabilities of the service
The Guest WiFi service includes the following advanced capabilities that help you achieve this use case quickly and efficiently:
End users choose the start date and the end date for this service as follows:
- Start date—Creation date of the service request or later.
- End date—Start date and later.
The date restrictions are set in Question Designer, as shown in the following images:
Start date for Guest WiFi credentials
End date for Guest WiFi credentials
After submitting the service request, the work order is generated and can be viewed in Smart IT, as shown in the following image: