Create User Account
The IT content pack provides a service for a service desk agent to create a user account, such as for a new employee. The account is created automatically in the CTM:People form. Furthermore, a work order is generated for the Access Management and Information Security support groups to provide permissions in the user profile and set the user name and password.
|Content pack title||Create User Account|
|Entitlement||Apex Global - Service Desk|
|Work Order template||Not applicable|
|BMC Helix Digital Workplace Catalog item||Create User Account|
|Involves approval? - Yes or No||Yes|
Service request activity flow
The following sequence occurs when an employee initiates a service request:
Important capabilities of the service
The Create User Account service uses the virtual marketplace capability to restrict this service to the Service Desk support group only.
Create User Account is a service restricted only to an authorized group of people in an organization and end users cannot request this service. This restriction means:
- Javier, who is the IT support staff belonging to the Service Desk and Information Security support organizations can see and request this service.
- Isabella, who is the end user cannot see this service.
The following image shows the virtual marketplace and the entitlement attributes:
Submit request from BMC Helix ITSM: Smart IT
Service desk agents can also submit this request from the smart recorder in Smart IT, as shown in the following image: