This documentation supports the 22.1 version of BMC Helix ITSM.

To view an earlier version, select the version from the Product version menu.

Configuring the BMC Helix ITSM Notification Engine threads count

You can improve performance of Notification Engine by changing the Escalation server threads count.

Best practice

To take advantage of the optimized Notification Engine workflow, we recommend that you change the Escalation Max Threads count from the default value of 1 to 3.

To modify the Escalation server threads count

  1. From the IT Home page, open the AR System Administration Console.
  2. Select System > General > Server Information.
  3. Click the Ports and Queues tab.
  4. Select the record for the Escalation type.
  5. Click in the Min Threads cell, and change the value to at least 1.
  6. Click in the Max Threads cell, and change the value to at least 3.
  7. Click OK.

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