This documentation supports the 22.1 version of BMC Helix ITSM.

To view an earlier version, select the version from the Product version menu.

Application Access Request

The IT content pack provides a service to request access to a business application such as MS Teams, Office 365, or WorkDay. End users can specify the date from which they require access and specify the reason why. Depending on the user selection, the approval branching is triggered for manager, individual, or group approval. 

Service nameApplication Access Request
EntitlementApex Global - IT Services
FulfilmentWork Order
Work order templateApplication Access Request
BMC Helix Digital Workplace Catalog itemApplication Access Request
Involves approval? - Yes or NoYes

Service request activity flow

The following sequence occurs when an employee initiates the service request for application access:

Important capabilities of the service

The Application Access Request service includes the following three types of approvals:

Approval typeWorkflow element nameApproval process nameDescriptionExample

(Manager of the requester must approve)

Call Activity element (Manager approval)SB Request Manager Approval

This approval process is out of the box with BMC Helix ITSM, which is used as-is in the workflow. 

Individual approver
(A specific individual must approve)

Ad-Hoc Individual ApprovalSB Ad-Hoc Approval Process

This custom approval process is created for the content pack. The same process is used for individual and group approvals. 

For individual approval, the specific approver is configured in the Flex Char 01 field, which is set in this approval process. 

Group approval
(Individuals belonging to a specific group must approve)

Ad-Hoc Group ApprovalSB Ad-Hoc Approval Process

This is a custom approval process created for the content pack. The same process is used for individual or group approvals. 

For group approval, the specific approval group is configured in the Flex Char 01 field to include individuals belonging to the Access Management support group with the Request Approver functional role. 

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