Requester console permissions
The Requester Console serves as the front end for the BMC Helix ITSM: Service Desk: Incident Management and BMC Helix ITSM: Change Management applications. It enables users to quickly submit change requests or incidents.
Important
- None of the permissions listed in this table need an application user license.
- If BMC Service Request Management is installed, then the Requester console permissions are replaced by the BMC Service Request Management application permissions . In this case, the Requester console permissions are not available to select.
Permissions | Description | Best practice |
|---|---|---|
Requester Console Config | Users with Requester Console Config permission can perform the following functions:
| Grant these permissions to individuals requiring access to configure these functions. Typically, you grant these permissions to someone who has the role of an Application Administrator. |
Requester Console Master | Users with Requester Console Master permission can perform the following functions:
The Requester Console Master permissions supersede the Requester Console Config permission. Therefore, users with these permissions do not need to be granted the Requester Console Config permission. | Grant these permissions to individuals requiring access to configure the previously mentioned component functions. Typically, you grant these permissions to someone playing the role of an Application Administrator. |
Summary Definition Config | Users with Summary Definition Config permission can create and update Summary Definitions that are used within the Requester console. The Requester Console Config and Requester Console Master permissions supersede the Summary Definition Config permission. Therefore, users with either of these permissions do not need to be granted the Summary Definition Config permission. | Grant these permissions to individuals requiring access to configure the previously mentioned component functions. Typically, you grant these permissions to someone playing the role of an Application Administrator. |
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