This documentation supports the 21.3 version of BMC Helix ITSM.

To view an earlier version, select the version from the Product version menu.

Promoting configurations and customizations across environments

You can use Deployment Application to promote an application object across development, QA, and production environments. You can promote application objects such as Incident templates, Task templates, Change templates, and Service Level Targets (SVTs) by adding them to a deployment package.

Also, you can integrate any custom application with an application object and promote the custom application object across environments. For more information about integrating a custom application, see Packaging and deploying a custom application.

Important

  • While staging and promoting the data for application objects on the destination server, the system updates the existing data or creates new data if the data is not found.
  • CIs must be available on both, the source and the destination servers. 
Related topics

Defining and deploying data and object packages Open link

Defining a package Open link

User permissions to promote an application object

You must have the following set of permissions to promote an application object:  

RoleApplicationPermissions
Package Creator
Incident templateIncident Configuration
Change templateChange Configuration or Change Master
Work orderWork Order Configuration
Task template or Task Group template

One of the following permissions:

  • Task Application Configuration
  • Task User
    • Task Process Configuration
Service Targets

One of the following permissions:

  • SLM Config
  • SLM Manager

A Package Deployer can deploy packages by using these application objects. For more information about roles and permissions, see  Remedy Deployment Application roles and permissions Open link in the AR System online documentation.


List of forms

The following table lists the application objects and the related forms that are migrated by using Deployment Application:

Application objectRelated formsConsiderations
Task templates

TMS:TaskTemplate

TMS:VariableMapping

TMS:VariableTemplate

When an application object contains a Task Template or a Task Group Template, the package includes the Task or Task Group template associations.

Task group templates

TMS:TaskTemplate

TMS:VariableMapping

TMS:VariableTemplate

TMS:TaskGroupTemplate

TMS:AssociationTemplate

TMS:FlowTemplate

Incident templates

HPD: Template

HPD:Template Associations

HPD:TemplateSPGAssoc

When an application object contains an Incident template, the package includes the Support Group and the CI associations of the Incident template.

Change templates

CHG:Template

CHG:Template Associations

CHG:TemplateSPGAssoc

When an application object contains a Change template, the package includes the Support Group and the CI associations of the Change template. 

Work Order templates

WOI:Template

SRD:STAGE:WOT_Template

When an application object contains a Work Order template, the package includes the Task or Task Group template and the CI associations.
Service TargetsSLM:ServiceTarget


To migrate application objects

  1. Prepare the destination server by making sure that the following items are present on the destination server before importing the application objects. These items are essential for the application objects to function as expected.
    • Foundation data—All the foundation data must be identical in the source and destination servers.  
    • Customizations—(If applicable) Reconcile all the customizations before importing the application objects. 
    • Configuration data—The configuration data populates fulfilment configuration forms that are used in the Application Administration Console. This data must be migrated. 
  2. On the source server, use BMC Remedy Deployment Application and create a package that includes the application objects to be deployed to the destination server. 
  3. On the destination server, use BMC Remedy Deployment Application to import and deploy the package.

For detailed instructions about migrating the application objects by using Deployment Application, see  Defining a package Open link  in the AR System online documentation.

Was this page helpful? Yes No Submitting... Thank you

Comments