Notifications for Asset Management and Change Management

The following additional configuration options for BMC Helix ITSM: Change Management and BMC Helix ITSM: Asset Management notifications are available from the Application Administration Console.

• The Change Management Rules form (Custom Configuration > Change Management > Advanced Options > Rules) lets you configure the rules in which a Change Manager and Change Coordinator are notified, based on Change status.
• Out-of-the-box notifications to the Change Manager and Change Coordinator are configured only for the following change states: Request for Change, Planning In Progress, Scheduled for Approval, Canceled, Rejected, and Completed.
• The Asset Management Rules form (Custom Configuration > Asset Management > Advanced Options > Rules) lets you configure CI notifications so that when a CI's status is set to a particular value, the person who uses, manages, or supports the CI is notified.