Mapping roles to permission groups
As an administrator, you should map roles to permission groups in the BMC Helix ITSM applications. Permissions are enabled for a user by mapping the physical permission groups that are provided with the BMC Helix ITSM applications to the roles that the permission groups need to belong to. This mapping enables applications outside of the BMC Helix ITSM to integrate with BMC Helix ITSM applications and modules.
Customers can also build their own sets of permissions groups to map into the applications and modules.
Mapping Service Level Management roles to permissions
The following table shows which BMC Service Level Management user roles map to which permission groups:
Role | Permission groups |
|---|---|
Application Administrator | SLM Config |
Service Level Manager | SLM Manager |
SLM Data Viewer | SLM Console and Dashboards User |
| SLM Administrator | SLM Unrestricted Manager |
SLM Customer Dashboard Viewer | SLM Customer |
| SLM Report User | Reporting User and Reporting Administrator |
Developer | AR Administrator |
Mapping Knowledge Management roles to permissions
The following table maps BMC Helix ITSM: Knowledge Management user roles and KCS user roles to permission groups:
Role | Permission groups |
|---|---|
| BMC Knowledge Management user roles | |
Knowledge Manager | Knowledge Admin |
Knowledge Subject Matter Expert (SME) | Knowledge User |
Knowledge Application Administrator | Knowledge Config |
| KCS user roles supported in BMC Knowledge Management | |
| KCS Candidate | KCS Candidate |
| KCS Contributor | KCS Contributor |
| KCS Publisher | KCS Publisher |
| KCS Coach | KCS Coach |
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