Guidelines for customizing notifications
Notifications in the BMC Helix ITSM applications are managed by a dedicated subsystem that sends out notifications. This subsystem enables you to use configuration data to determine which notifications are sent out to a user. You can access this information through the people profile record. You can also use data to configure the text of the messages that are sent out.
You can add new notifications by performing the following actions:
- Adding configuration data to define the notifications so that they are displayed in the notification registration interface
- Adding workflow that passes the notification information into the BMC Helix ITSM Notification Engine
Important
Making changes to the out-of-the-box notification workflow might affect the processing of the applications. Instead, add new notifications that support your notification functionality changes, and unsubscribe users from the old notifications. This approach helps you to preserve notification functionality during an upgrade.
Email support
The BMC Helix ITSM Notification Engine uses
Enabling users to interact with AR System through email
as the mechanism to send out email notifications. For more information about the Notification Engine, see:
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