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This documentation supports the 21.3 version of BMC Helix ITSM.

To view an earlier version, select the version from the Product version menu.

BMC Helix ITSM 21.3

Getting started

In an IT Service Management department, your role can be a business user who submits  requests, an administrator who configures the system, a service desk agent who resolves issues, a change coordinator who implements change requests, and so on. This section contains information that you need to get started with using BMC Helix ITSM according to your role:

Orientation

Orientation

Architecture

BMC Helix ITSM suite overview

Getting started with Dashboards


Getting started with various ITSM use cases

User goals and features

Use cases

Best practices for BMC Helix ITSM

Quick start

User goals and features

Use cases


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Last modified by Manash Baruah on Sep 05, 2023
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Orientation
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