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This documentation supports the 21.3 version of BMC Helix ITSM.

To view an earlier version, select the version from the Product version menu.
BMC Helix ITSM 21.3 ... Getting started Architecture

Foundation

The Foundation module contains the common forms, workflow, and data that are needed to support the BMC Helix ITSM of applications. It also provides a repository for the following data structures used by each BMC Helix ITSM application:

  • Organization
  • People
  • Support groups

  • Categorization (both organizational categorization and general categorization)

The following structures are stored in CMDB:

  • Company (tenancy definition and external company definition)
  • Location
  • Categorization (product categorization)
Related topics

Creating companies Open link

Creating organizations Open link

Creating support groups Open link

Configuring product and operational catalogs Open link

Setting up and modifying Foundation data by using Application Administration Console Open link

Loading Foundation data by using Data Management Open link

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Last modified by Jyoti Nerkar on Sep 08, 2021
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