Configuring the BMC Helix ITSM Notification Engine threads count
You can improve performance of Notification Engine by changing the Escalation server threads count.
To modify the Escalation server threads count
- From the IT Home page, open the AR System Administration Console.
- Select System > General > Server Information.
- Click the Ports and Queues tab.
- Select the record for the Escalation type.
- Click in the Min Threads cell, and change the value to at least 1.
- Click in the Max Threads cell, and change the value to at least 3.
- Click OK.