Work information entries
When you submit or modify a ticket, you can create work information entries by placing values in the work information fields. For a list of the work information fields required to do this using an external application integration, see Optional input field values in
HPD_IncidentInterface_Create_WS
and input fields in
HelpDesk_Modify_Service
.
Important
- You cannot add work information entries for the BMC Helix ITSM: Asset Management application.
Adding or modifying the work information of a ticket or a work order does not update the last modified date of a ticket or a work order for the following applications:
- BMC Helix ITSM: Change Management
- BMC Helix ITSM: Service Desk: Incident Management
- BMC Service Request Management
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