×
 
 
  •  
$helper.renderConfluenceMacro('{bmc-global-announcement:$space.key}')

 

This documentation supports the 21.05 version of BMC Helix ITSM. To view an earlier version, select the version from the Product version menu.
BMC Helix ITSM 21.05 ... Planning Roles and permissions

Return on Investment permissions

The Return on Investment (ROI) sub-component is installed with all BMC Helix ITSM applications. Managers use the ROI sub-component to compare the baseline costs of various IT service management operations before implementing the BMC Helix ITSM with the actual costs that were incurred after the implementation.

Permissions

Description

Application user license type

Best practice

ROI Admin

Users with ROI Admin permissions can perform the following functions:

  • Configure ROI metric thresholds used by the ROI console
  • Access the ROI console

None

Grant these permissions to an individual who plays the role of an IT Manager who needs to determine how much money their operational areas save by using the BMC ITSM applications.

ROI Viewer

Users with ROI Viewer permissions can access the ROI console.

None

Grant these permissions to an individual who needs to know how much money their operational areas save by using the BMC Helix ITSM applications.

Was this page helpful? Yes No Submitting... Thank you
Last modified by Surabhee Kulkarni on Feb 22, 2023
reference best_practices permissions return_on_investment roi planning

Comments

Log in or register to comment.

Financial permissions
Work info permissions
© Copyright 1991 - 2021 BMC Software, Inc. © Copyright 1991 - 2021 BladeLogic, Inc.
Legal notices

Powered by Atlassian Confluence and Scroll Viewport

© Copyright 2005-2024 BMC Software, Inc. Use of this site signifies your acceptance of BMC’s Terms of Use . BMC, the BMC logo, and other BMC marks are assets of BMC Software, Inc. These trademarks are registered and may be registered in the U.S. and in other countries.