This documentation supports the 21.05 version of BMC Helix ITSM. To view an earlier version, select the version from the Product version menu.

Registering hub and spoke servers

Register a spoke server with the hub server from the hub server. You need to set up the web path and other preferences on the spoke server.

Before you begin

To turn off Development Cache Mode on the hub server

In Development Cache mode, administrative operations prevent the server from creating a copy of the cache; instead, the administrative operations lock other users out of the shared cache and wait for users accessing that cache to complete their operations before performing changes. Escalation and Archive threads must also complete their operations before Admin thread changes can be completed. Therefore, potentially long running tasks, such as escalations, BMC Atrium Integration Engine jobs, and queries, are incompatible with Admin thread changes in this mode and can lead to long delays.

  1. On the hub server, from the IT Home page, open the AR System Administration console, and select System > General > Server Information.
  2. Click the Configuration tab.
  3. Clear Development Cache Modeif it is selected, and click Apply to save your changes.
    • The change takes effect as soon as you save it. You do not need to restart the server.
    • Unless you are setting up the hub and spoke servers in a development environment, you don't need to turn Development Cache Mode back on. If you do need to turn it back on, repeat this procedure, selecting Development Cache Mode.

To register a spoke server with the hub server

Perform this procedure on the hub server for each spoke server that you are registering.

  1. On the hub server, from the IT Home page, open the AR System Administration console and select Administrator Console > Application Administration console.
  2. Select Custom Configuration > Hub and Spoke > Configuration Settings > Hub-Spoke Registration.
  3. On the Hub-Spoke Registration form, select Type of System > Hub System.
  4. Run the Prefix Manager.
    For more information, see Running the Prefix Manager.
  5. In the Spoke Server Name field, type the name of the spoke server.
  6. In the Spoke Server Prefix field, type a two alphanumeric character prefix code.
    Prefix Manager uses this prefix code to update all forms on the server. For more information about prefix codes, see Running the Prefix Manager.
  7. Click Register.
  8. Click Save.
    Corresponding information about the hub server is pushed out to each of the spoke servers by a DSO process, which then automatically registers the hub server on the spoke server.

To configure the spoke server web path and record creation options

This procedure describes how to configure the web path on the spoke server as well as how to enable the creation of Company, Support Group, and Support Person records on the spoke server.

  1. Log into the spoke server and open the IT Home page and run the Prefix Manager.
    For more information, see Running the Prefix Manager.
  2. In the Application Administration console, select Custom Configuration > Hub and Spoke > Configuration Settings > Hub-Spoke Registration.
  3. In the Spoke Web Path field, type the web path of the Mid Tier on which the spoke server is running. For example: http://spoke1:8080/arsys
  4. Use the check boxes to select which records, if any, that you want to create on the spoke server.
    The choices are: Company, Support Group, and Support Person.
  5. Click Save.

Repeat this procedure for each spoke server that you are adding to the environment.

Where to go from here

Running the Prefix Manager

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