This documentation supports the 21.05 version of BMC Helix ITSM. To view an earlier version, select the version from the Product version menu.

Getting started

In an IT Service Management department, your role can be a business user who submits  requests, an administrator who configures the system, a service desk agent who resolves issues, a change coordinator who implements change requests, and so on. This section contains information that you need to get started with using BMC Helix ITSM according to your role:

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