BMC Helix ITSM integrations

BMC Helix ITSM: Asset Management includes interface forms and web services. The BMC Helix CMDB API can be used for creating, modifying, and deleting CIs and relationships.

BMC Asset Management SOAP web services

Change Management interfaces include a set of AR System forms that provide the ability to define, query, and modify both change requests and release requests.

The interfaces also include web services interfaces that are built on these forms to provide a mechanism for interacting with the BMC Helix ITSM: Change Management application by using web services. The interfaces, including web services, are available for both the BMC Helix ITSM: Change Management and Release Management modules.

Change Management SOAP web services

Task Management SOAP web services

The Incident Management and Problem Management interfaces include a set of AR System forms that provide the ability to define, query, and modify incidents. They also include web services interfaces that are built on these forms to provide a mechanism to interact with the Incident Management feature by using web services.

Important: To avoid breaking legacy integrations, any AR System user can create tickets in BMC Helix ITSM, without complete Incident permissions or Incident Management user license to create tickets. For example, an event occurs in an event management system that causes the web services client to connect to BMC Helix ITSM and create an Incident. In this case, the user is not an incident user but an AR System user who can create.

Service Desk - Developing