Using reports and flashboards
BMC Helix ITSM of applications provides a variety of tools for collecting, tracking, and monitoring data by using reports and flashboards.
Action | Component or product | Reference |
---|---|---|
Visually represent data from BMC Helix ITSM and BMC Helix Innovation Studio applications | BMC Helix Dashboards |
|
Generate and use predefined reports | Report console | Generating reports with BIRT |
Design reports and interactive charts | BMC Helix ITSM: Smart Reporting | |
Check and monitor the state and trend of your service operations | KPI and ROI flashboards | Viewing KPI and ROI indicators in flashboards |
Use reports and flashboards specific to Service Desk | BMC Helix ITSM: Service Desk | |
Use reports and flashboards specific to Asset Management | BMC Helix ITSM: Asset Management | |
Use reports and flashboards specific to Service Level Management | BMC Service Level Management |
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