Phased rollout


This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

Release notes and notices

Learn what’s new or changed for BMC Helix ITSM, including new features, urgent issues, documentation updates, and fixes or patches. 


To stay informed of changes to this space, place a watch on this page.

Related topics

Known and corrected issues

AR System release notes

BMC Helix CMDB release notes

Smart IT release notes

Change Management release notes

Asset Management release notes

Knowledge Management release notes

Smart Reporting release notes

Service Desk release notes

BMC Service Level Management release notes

BMC Service Request Management release notes

BMC Helix Single Sign-On release notes

May 4, 202121.02.01: Patch 1

This patch release includes fixes and updates in BMC Helix Innovation Suite and defect fixes for Smart IT.

March 17, 202121.02 enhancements

Enhancements to BMC Helix ITSM are:

  • Product name changes in Remedy platform and Remedy ITSM applications
  • Identifying problems proactively by leveraging machine learning
  • Identifying and tracking multiple incidents for the same situation
  • Enhanced documentation

Enhancements to BMC Helix ITSM: Smart IT (Smart IT) are:

  • Progressive Web App screens for six more ticket types
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    extends Russian language support and adds Polish language support
  • Product name change for Remedy Smart IT

Enhancements to BMC Helix ITSM: Smart Reporting are:

  • BMC Helix ITSM: Smart Reporting is now available on a Converged Service Management Platform.
  • Users can view and manage private content created by other users.

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