Release notes and notices

Learn what’s new or changed for BMC Helix ITSM, including new features, urgent issues, documentation updates, and fixes or patches.

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Known and corrected issues

Date	Title	Summary
May 4, 2021	21.02.01: Patch 1	This patch release includes fixes and updates in BMC Helix Innovation Suite and defect fixes for Smart IT.
March 17, 2021	21.02 enhancements	Enhancements to BMC Helix ITSM are: Product name changes in Remedy platform and Remedy ITSM applications Identifying problems proactively by leveraging machine learning Identifying and tracking multiple incidents for the same situation Enhanced documentation Enhancements to BMC Helix ITSM: Smart IT (Smart IT) are: Progressive Web App screens for six more ticket types BMC Helix ITSM extends Russian language support and adds Polish language support Product name change for Remedy Smart IT Enhancements to BMC Helix ITSM: Smart Reporting are: BMC Helix ITSM: Smart Reporting is now available on a Converged Service Management Platform. Users can view and manage private content created by other users.

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