Phased rollout

 

This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

Onboarding and implementing

As an administrator, you need to configure the BMC Helix ITSM after installation by completing the following onboarding and implementing tasks:

References for configuring BMC Helix ITSM applications
  • Setting up and modifying Foundation data by using Application Administration Console Open link
  • Configuring BMC Service Request Management Open link
  • Configuring incident Management Open link
  • Configuring Problem Management Open link
  • Configuring Change Management Open link
  • Configuring Release Management Open link
  • Onboarding and implementing BMC Service Level Management Open link
  • Configuring the Task Management System Open link


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