Phased rollout


This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

Onboarding and implementing

As an administrator, you need to configure the BMC Helix ITSM after installation by completing the following onboarding and implementing tasks:

References for configuring BMC Helix ITSM applications
  • Setting up and modifying Foundation data by using Application Administration Console
  • Configuring BMC Service Request Management
  • Configuring incident Management
  • Configuring Problem Management
  • Configuring Change Management
  • Configuring Release Management
  • Onboarding and implementing BMC Service Level Management
  • Configuring the Task Management System

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