Onboarding and implementing
As an administrator, you need to configure the BMC Helix ITSM after installation by completing the following onboarding and implementing tasks:
Configuring BMC Helix ITSM and related settings
- Accessing the Application Administration Console
- Configuring BMC Helix ITSM applications
- Defining an application administrator
- Synchronizing people information for BMC Helix ITSM
- Setting up the Tenancy mode
- Applying system settings
- Configuring a default Mid Tier home page
- Creating default application preference records
- Setting up the BMC Helix ITSM Requester console
- Configuring the Email Rule Engine
- Configuring email-based approvals
- Configuring notifications
- Customizing the out-of-the-box survey notification URL
- Enabling and configuring Service Context for BMC Helix ITSM applications
- Setting up the hub and spoke capability
- Configuring the Distributed Server Option service for BMC Helix ITSM
- Configuring the appquery plugin for a private RPC server queue
- Adding a private queue port number for Software License Management
- Configuring the Notification Engine
- Making BMC Helix ITSM available to your users
- Removing leading zeroes from a ticket ID
References for configuring BMC Helix ITSM applications
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Setting up and modifying Foundation data by using Application Administration Console
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Configuring BMC Service Request Management
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Configuring incident Management
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Configuring Problem Management
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Configuring Change Management
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Configuring Release Management
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Onboarding and implementing BMC Service Level Management
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Configuring the Task Management System
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