Phased rollout

 

This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

Managing your own people record

As a BMC Helix ITSM user, you can reset your own password from different locations depending on your permissions and which mode you are in. Also, you can update your own people record for adding an alternate approver for yourself.

To add alternate approver information for yourself

  1. From the Applications menu, select Administrator Console > Application Administration Console > Custom Configuration > Foundation > People > People, and then click Open.
  2. Search a people record for yourself.
  3. Select your record, and then click the Alternate Approvers tab.
  4. Click Update Alternate Approvers.
  5. To locate the alternate approver, click Search.
  6. In the People Search form, select the alternate approver, and then click Select.
  7. Select the start date and the end date.
  8. (Optional) In the Notify Alternate field, select whether to notify the alternate approver.
    If you choose to notify the alternate approver, the person is notified of the assignment.
  9. In the Covering field, select whether this alternate is for all approvals or only for a specific process.
  10. If you selected Specific Process in the Covering field, select the applicable process in the Process field; for example, Major Account Level Approval.
  11. Click Add.

To reset your own password from the People form

  1. From the Application Administration Console, click the Custom Configuration > Foundation > People > People, and then click Open.
  2. Search for people record for yourself.
  3. Select the Login/Access Details tab as shown in the following figure:
  4. In the Password field, enter a simple password and click Save.
    At this point, password guidelines are not enforced. If the Enforce Policy and Restrictions setting in the Action Request System Use Password Management Configuration form is turned on, the next time the individual logs on they are prompted to change their password, which must adhere to the password guidelines. For more information about the Action Request System User Password Management Configuration form, see  Enforcing a password policy introduction Open link
  1. From the Application Administration Console, click the Custom Configuration > Foundation > People > People, and then click Open.
  2. Search people record for yourself.
  3. The Change Password link becomes available in the Quick Links menu in the sidebar of the People form.

    Tip

    The Change Password link also becomes available if you select your own People record for modification.

  4. Click the Change Password link.
    The Change Password dialog box is displayed. The User Name field is populated with your user name.
  5. Enter your current password followed by your new password twice.
  6. Click Save.

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