BMC Helix ITSM 21.02
Learn what’s new or changed for BMC Helix ITSM, including new features, urgent issues, documentation updates, and fixes or patches.
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|May 4, 2021
|21.02.01: Patch 1
This patch release includes fixes and updates in BMC Helix Innovation Suite and defect fixes for
|March 17, 2021
Enhancements to BMC Helix ITSM are:
Enhancements to BMC Helix ITSM: Smart IT (Smart IT) are:
Enhancements to BMC Helix ITSM: Smart Reporting are:
As an end user, access the BMC Helix ITSM applications and navigate the interface.
BMC Helix ITSM of applications provides a variety of tools for collecting, tracking, and monitoring data by using reports and flashboards.
Use the planning information for resources, processes, and activities for BMC Helix ITSM
As an administrator, you need to configure the BMC Helix ITSM after installation.
As an administrator, manage and maintain BMC Helix ITSM after it is installed and ensure that it is available to end users.
As an administrator, workflow developer, or consultant, extended and customize BMC Helix ITSMthrough Advanced Interface Forms or SOAP web services.
As a developer, customize BMC Helix ITSM.
Resolve common issues or errors, review logs, or contact Support.