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Phased rollout

 

This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

BMC

BMC Helix ITSM 21.02

All versions
With the BMC Helix ITSM suite of applications, you can create, configure, customize, deliver, and manage the IT Service Management requests and functions of your organization. BMC Helix ITSM streamlines and automates the processes around IT service desk, asset management, and change management operations.

Release notes and notices
updated 11 Jul

Learn what’s new or changed for BMC Helix ITSM, including new features, urgent issues, documentation updates, and fixes or patches. 

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Related topics

Known and corrected issues

AR System release notes Open link

BMC Helix CMDB release notes Open link

Smart IT release notes Open link

Change Management release notes Open link

Asset Management release notes Open link

Knowledge Management release notes Open link

Smart Reporting release notes Open link

Service Desk release notes Open link

BMC Service Level Management release notes Open link

BMC Service Request Management release notes Open link

BMC Helix Single Sign-On release notes Open link

DateTitleSummary
May 4, 202121.02.01: Patch 1

This patch release includes fixes and updates in BMC Helix Innovation Suite and defect fixes for Smart IT.

March 17, 202121.02 enhancements

Enhancements to BMC Helix ITSM are:

  • Product name changes in Remedy platform and Remedy ITSM applications
  • Identifying problems proactively by leveraging machine learning
  • Identifying and tracking multiple incidents for the same situation
  • Enhanced documentation

Enhancements to BMC Helix ITSM: Smart IT (Smart IT) are:

  • Progressive Web App screens for six more ticket types
  • BMC Helix ITSM extends Russian language support and adds Polish language support
  • Product name change for Remedy Smart IT

Enhancements to BMC Helix ITSM: Smart Reporting are:

  • BMC Helix ITSM: Smart Reporting is now available on a Converged Service Management Platform.
  • Users can view and manage private content created by other users.


Getting started

 

Using

 

As an end user, access the BMC Helix ITSM applications and navigate the interface.

Using reports and flashboards

 

BMC Helix ITSM of applications provides a variety of tools for collecting, tracking, and monitoring data by using reports and flashboards.

Planning

 

Use the planning information for resources, processes, and activities for BMC Helix ITSM.

Onboarding and implementing

 

As an administrator, you need to configure the BMC Helix ITSM  after installation.

Administering

 

As an administrator, manage and maintain BMC Helix ITSM after it is installed and ensure that it is available to end users.

Integrating

 

As an administrator, workflow developer, or consultant, extended and customize BMC Helix ITSM through Advanced Interface Forms or SOAP web services.

Developing

 

As a developer, customize BMC Helix ITSM.

Troubleshooting

 

Resolve common issues or errors, review logs, or contact Support.

Communities

Knowledge Base

Videos

Education

PDFs and videos

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Frequently asked questions
 
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Last modified by Manash Baruah on Jul 11, 2023
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