BMC
BMC Helix ITSM 21.02
All versions
- BMC Helix ITSM 22.1
- BMC Helix ITSM 21.3
- BMC Helix ITSM 21.05
- BMC Helix ITSM 21.02
With the BMC Helix ITSM suite of applications, you can create, configure, customize, deliver, and manage the IT Service Management requests and functions of your organization. BMC Helix ITSM streamlines and automates the processes around IT service desk, asset management, and change management operations.
Release notes and notices
updated 11 Jul
Learn what’s new or changed for BMC Helix ITSM, including new features, urgent issues, documentation updates, and fixes or patches.
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Date | Title | Summary |
---|---|---|
May 4, 2021 | 21.02.01: Patch 1 | This patch release includes fixes and updates in BMC Helix Innovation Suite and defect fixes for Smart IT. |
March 17, 2021 | 21.02 enhancements | Enhancements to BMC Helix ITSM are:
Enhancements to BMC Helix ITSM: Smart IT (Smart IT) are:
Enhancements to BMC Helix ITSM: Smart Reporting are:
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BMC Helix ITSM of applications provides a variety of tools for collecting, tracking, and monitoring data by using reports and flashboards. | |||
As an administrator, you need to configure the BMC Helix ITSM after installation. | As an administrator, manage and maintain BMC Helix ITSM after it is installed and ensure that it is available to end users. | ||
As an administrator, workflow developer, or consultant, extended and customize BMC Helix ITSM through Advanced Interface Forms or SOAP web services. |
Frequently asked questions
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