Phased rollout


This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

Getting started with Smart Reporting

BMC Helix ITSM: Smart Reporting is an easy-to-use, web-based report writer for designing reports with rich data visualization, interactive charts, and cross-application data. Using Yellowfin technology as the platform,BMC Helix ITSM: Smart Reporting offers drag-and-drop simplicity for formatting and data selection.

To make it easier to find information about how to use BMC Helix ITSM: Smart Reporting, we have separated the documentation from the BMC Helix ITSM space. For BMC Helix ITSM: Smart Reporting documentation, go to  Smart Reporting .

The following are the most popular BMC Helix ITSM: Smart Reporting topics:

  • Getting started with Smart Reporting
  • Smart Reporting implementation overview
  • Accessing Smart Reporting
  • Report types
  • Accessing and finding reports
  • Onboarding
  • Configuring Mid Tier to access Smart Reporting
  • Using
  • Creating custom reports and charts
  • Automatically synchronizing AR System users to Smart Reporting
  • Managing Smart Reporting user roles and groups
  • Optimizing Smart Reporting performance
  • Frequently asked questions for Smart Reporting

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