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Phased rollout

 

This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

BMC Helix ITSM 21.02

Getting started

In an IT Service Management department, your role can be a business user who submits  requests, an administrator who configures the system, a service desk agent who resolves issues, a change coordinator who implements change requests, and so on. This section contains information that you need to get started with using BMC Helix ITSM according to your role:

Orientation

Orientation

Architecture

BMC Helix ITSM suite overview

Getting started with Dashboards


Getting started with various ITSM use cases

User goals and features

Use cases

Best practices for BMC Helix ITSM

Quick start

User goals and features

Use cases


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Last modified by Dhanya Menon on Sep 27, 2023
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Orientation
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