Phased rollout


This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

Getting started

In an IT Service Management department, your role can be a business user who submits requests, an administrator who configures the system, a service desk agent who resolves issues, a change coordinator who implements change requests, and so on. This section contains information that you need to get started with using BMC Helix ITSM according to your role:

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