Defining an application administrator

The application administrator configures the BMC Helix ITSM applications.

BMC Helix ITSM applications are installed with appadmin as the default application administrator login ID, which you can use to start configuring the applications. This default user does not have all permissions initially, but does have permission to add the required missing permissions.

You can assign application administration permissions to a new or existing user account. For more information about AR System users, see  Access control overview .

The following procedure sets the minimum information required to enable the application administrator to configure applications. After the application administrator is defined, modify the login ID to keep it secure.

To define the application administrator

1. From your browser, log on to BMC Helix ITSM as appadmin.
2. From the IT Home page and the list of applications, select Administrator Console > Application Administration Console.
3. On the Standard Configuration tab, select the appropriate company.
4. To set a user as the administrator: 
   • For a new user, create a record for the new user.
   • For an existing user, find the user as follows:
     1. Click View.
     2. In the People form, search for the user.

   • Select the user to define as the application administrator.

     Important

     To prevent appadmin from being assigned licenses, the application permission groups do not show on the People form for appadmin.

5. Click the Login/Access Details tab.
   1. In the Unrestricted Access field, select Yes (default).
   2. In the Application Permission area, click Update Permission Groups.
   3. In the Permission Group field of the Permission Group dialog box, select each appropriate permission group.
   4. If licensing applies to a permission group, select a license type.
      For the Asset Config and Cost Manager permission groups, the license is optional. For the Asset Admin and Asset User permission groups, a license is optional to create and modify configuration items, but is required to access additional Asset Management functionality.

   5. Click Add/Modify for each permission group.

      Application	Permission group
      All	AR System > Administrator
      	Financial > Cost Manager
      	Foundation > Config Categorization Admin
      	Foundation > Config Group Mapping Admin
      	Foundation > Contact Location Admin
      	Foundation > Contact Organization Admin
      	Foundation > Licensing
      	Foundation > Notification Admin
      BMC Helix ITSM: Asset Management application	Asset > Asset Config
      BMC Helix ITSM: Asset Management application using Approval Server	Foundation > Approval Admin
      BMC Helix ITSM: Change Management application	Change > Infrastructure Change Config
      	Release > Release Config
      	Request > Requester Console Config (This permission group is used by the Requester console and is not available if BMC Service Request Management is installed.)
      	Task > Task Application Config
      	Task > Task Process Config
      BMC Helix ITSM: Change Management application using Approval Server	Foundation > Approval Admin
      Incident Management feature of BMC Helix ITSM: Service Desk	Incident > Incident Config
      	Request > Requester Console Config (This permission group is used by the Requester console and is not available if BMC Service Request Management is installed.)
      	Task > Task Application Config
      	Task > Task Process Config
      Problem Management feature of BMC Helix ITSM: Service Desk	Problem > Problem Config
      	Task > Task Application Config
      	Task > Task Process Config

6. Click Close.
   The application administrator information is stored in the AR System User form and the BMC Helix ITSM People form.