Phased rollout

 

This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

Defining an application administrator

The application administrator configures the BMC Helix ITSM applications.

BMC Helix ITSM applications are installed with appadmin as the default application administrator login ID, which you can use to start configuring the applications. This default user does not have all permissions initially, but does have permission to add the required missing permissions.

You can assign application administration permissions to a new or existing user account. For more information about AR System users, see  Access control overview Open link .

The following procedure sets the minimum information required to enable the application administrator to configure applications. After the application administrator is defined, modify the login ID to keep it secure.

Best practice

Always configure people by opening the BMC Helix ITSM People form from the Application Administration Console. Changes in that form are automatically made in the AR System User form, but changes in the User form are not made in the People form.

To define the application administrator

Important

The application administrator must have a AR System license.

  1. From your browser, log on to BMC Helix ITSM as appadmin.
  2. From the IT Home page and the list of applications, select Administrator Console > Application Administration Console.
  3. On the Standard Configuration tab, select the appropriate company.
  4. To set a user as the administrator: 
    • For a new user, create a record for the new user.
    • For an existing user, find the user as follows:
      1. Click View.
      2. In the People form, search for the user.
    • Select the user to define as the application administrator.

      Important

      To prevent appadmin from being assigned licenses, the application permission groups do not show on the People form for appadmin.

  5. Click the Login/Access Details tab.
    1. In the Unrestricted Access field, select Yes (default).
    2. In the Application Permission area, click Update Permission Groups.
    3. In the Permission Group field of the Permission Group dialog box, select each appropriate permission group.
    4. If licensing applies to a permission group, select a license type.
      For the Asset Config and Cost Manager permission groups, the license is optional. For the Asset Admin and Asset User permission groups, a license is optional to create and modify configuration items, but is required to access additional Asset Management functionality.
    5. Click Add/Modify for each permission group.

      Application

      Permission group

      All

      AR System > Administrator

      Financial > Cost Manager

      Foundation > Config Categorization Admin

      Foundation > Config Group Mapping Admin

      Foundation > Contact Location Admin

      Foundation > Contact Organization Admin

      Foundation > Licensing

      Foundation > Notification Admin

      BMC Helix ITSM: Asset Management application

      Asset > Asset Config

      BMC Helix ITSM: Asset Management application using Approval Server

      Foundation > Approval Admin

      BMC Helix ITSM: Change Management application

      Change > Infrastructure Change Config

      Release > Release Config

      Request > Requester Console Config
      (This permission group is used by the Requester console and is not available if BMC Service Request Management is installed.)

      Task > Task Application Config

      Task > Task Process Config

      BMC Helix ITSM: Change Management application using Approval Server

      Foundation > Approval Admin

      Incident Management feature of BMC Helix ITSM: Service Desk

      Incident > Incident Config

      Request > Requester Console Config
      (This permission group is used by the Requester console and is not available if BMC Service Request Management is installed.)

      Task > Task Application Config

      Task > Task Process Config

      Problem Management feature of BMC Helix ITSM: Service Desk

      Problem > Problem Config

      Task > Task Application Config

      Task > Task Process Config

  6. Click Close.
    The application administrator information is stored in the AR System User form and the BMC Helix ITSM People form.
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