Data access in a multitenant environment
Access control to data in a multitenant environment is the same as in a single tenant environment. Row Level Security (RLS) is used to control data access between companies and works in the same manner as it does within a company. Members who belong to several companies in a multitenant environment use the following types of data through BMC Helix ITSM applications:
A company’s configuration data is accessible to the following users:
Each ticket is treated as a row in BMC Helix ITSM. Access to this data can be of the following types:
This setting is not available to BMC Service Request Management. Service Requests contains additional information that is required by the agents who work on the fulfilment of the Service Request. The fulfilment of the Service Request is done through incident, work order, or other ticket that is related to the Service Request. The agent working on the fulfilment record needs to be able to see the Service Request and the related information. This is why the Service Request row level security is only enforced at the Company level.