Phased rollout

 

This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.

Administering

As an administrator, you can use the information in this table to manage and maintain BMC Helix ITSM after it is installed, and to ensure that it is available to end users.

TaskReference
To set up foundation data (companies, organization, people, product, and operational catalogs).

Setting up and modifying Foundation data by using Application Administration Console Open link in the AR System documentation

To control access to ticket data and achieve data security goals.

Access control for ticket data

To update support and non-support staff person information.

Updating people information

To create and configure ticket templates for your users to easily create change, release, incident, and activity requests.

Configuring templates

To configure automatic assignment to support groups and to individuals within a support group

Configuring assignments

To configure flashboards.

Configuring flashboards

To configure cost centers for people for identifying to which business units to charge costs.

Configuring cost centers

To configure support groups and support group assignments

Configuring support groups_1

To configure and set up cognitive service for automating IT service management functions.

Setting up BMC Helix Cognitive Automation

To promote an application object across development, QA, and production environments.

Promoting configurations and customizations across environments

To manually set the currency field.

Resetting the default currency field

To configure and manage the archiving process policies.

Archiving records

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