Administering

As an administrator, you can use the information in this table to manage and maintain BMC Helix ITSM after it is installed, and to ensure that it is available to end users:

Task	Reference
To set up Foundation data (companies, organization, people, product and operational catalogs)	Setting up and modifying Foundation data by using Application Administration Console in AR System documentation
To control access to ticket data and achieve data security goals	Access control for ticket data
To create and configure ticket templates for your users to easily create change, release, incident, and activity requests	Configuring templates
To update support and non-support staff person information	Updating people information
To configure and set up cognitive service for automating IT service management functions	Setting up BMC Helix Cognitive Automation
To configure cost centers for people to identify which business units to charge costs to	Configuring cost centers
To configure flashboards	Configuring flashboards
To manually set the currency field	Resetting the default currency field
To promote an application object across development, QA, and production environments	Promoting configurations and customizations across environments
To configure and control the archiving process	Archiving
To register and de-register a spoke server	Registering hub and spoke servers De-registering a spoke server
To rename a spoke server and to ensures that the records created on the spoke server after the server is renamed are consistent with the records created before renaming	Renaming a spoke server

Administering

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