Phased rollout


This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout. Click here to view an earlier version.


As an administrator, you can use the information in this table to manage and maintain BMC Helix ITSM after it is installed, and to ensure that it is available to end users:

To set up Foundation data (companies, organization, people, product and operational catalogs)

Setting up and modifying Foundation data by using Application Administration Console in AR System documentation

To control access to ticket data and achieve data security goals Access control for ticket data
To create and configure ticket templates for your users to easily create change, release, incident, and activity requestsConfiguring templates
To update support and non-support staff person informationUpdating people information
To configure and set up cognitive service for automating IT service management functionsSetting up BMC Helix Cognitive Automation
To configure cost centers for people to identify which business units to charge costs toConfiguring cost centers
To configure flashboardsConfiguring flashboards
To manually set the currency fieldResetting the default currency field
To promote an application object across development, QA, and production environmentsPromoting configurations and customizations across environments
To configure and control the archiving processArchiving
To register and de-register a spoke server

Registering hub and spoke servers

De-registering a spoke server

To rename a spoke server and to ensures that the records created on the spoke server after the server is renamed are consistent with the records created before renamingRenaming a spoke server
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