Release notes and notices

Enhancements to Remedy IT Service Management Suite are:

• Remedy no longer uses Adobe Flash
• Ability to relate task or task group templates to incident templates
• Indicate Chat as the reported source for incidents

Enhancements to Remedy with Smart IT (Smart IT) are:

• Revamped screens for work orders and incidents
• Ability to relate task or task group templates to incident templates
• Ability to enable or disable the debug logging of Smart IT in the Centralized configuration
• Indicate Chat as the reported source for incidents and work orders
• Automatically assign tickets created from BMC Live Chat
• Ability to submit a service request from the Digital Workplace Catalog in Smart Recorder
• Introduction of an attention flag to define the priority of work
• Agents can set their screen name to be displayed to end users in BMC Live Chat
• Dashboard to monitor agent assignment load and chat sessions

Enhancements to Remedy Smart Reporting are:

• Performance improvement for Report Design with Calculated Field
• Performance improvement for broadcasting through email
• View status of previous executions of broadcasts
• Ability to check data connectivity by enabling volatile data source settings