Release notes and notices
Learn what’s new or changed for Remedy IT Service Management Suite 20.08, including new features, urgent issues, documentation updates, and fixes or patches.
Important
This section only includes information about changes since the most recent release of Remedy IT Service Management (ITSM) Suite. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 9.0, 9.1, 18.05, 18.08, 19.02, 19.08, 19.11, and 20.02.
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Remedy AR System release notes
Remedy Change Management release notes
Remedy Asset Management release notes
Remedy Knowledge Management release notes
Remedy Smart Reporting release notes
Remedy Service Desk release notes
BMC Service Level Management release notes
BMC Service Request Management Release notes
Date | Summary | Reference |
---|---|---|
March 6, 2023 | 20.08 patch 15 includes defect fixes for Remedy with Smart IT. | 20.08 patches |
October 15, 2022 | 20.08 patch 14 includes fixes and updates in Action Request System. | 20.08 patches |
June 13, 20221 | 20.08 patch 13 includes defect fixes for Remedy with Smart IT. | 20.08 patches |
January 7, 2022 | 20.08 patch 12 includes defect fixes for Remedy with Smart IT and BMC Service Request Management. | .20.08 patches v20.08.12 |
September 16, 2021 | 20.08 patch 9 includes defect fixes for Remedy with Smart IT. | .20.08 patches v20.08.12 |
July 28, 2021 | 20.08 patch 4 includes defect fixes for Remedy with Smart IT and BMC Service Request Management. | .20.08 patches v20.08.12 |
June 21, 2021 | 20.08 patch 3 includes defect fixes for Remedy with Smart IT and BMC Service Request Management. | .20.08 patches v20.08.12 |
May 19, 2021 | 20.08 patch 2 includes fixes and updates in BMC Helix Innovation Studio, and defect fixes for Remedy with Smart IT . | .20.08 patches v20.08.12 |
April 21, 2021 | 20.08 patch 1 includes fixes and updates in Action Request System. | .20.08 patches v20.08.12 |
September 23, 2020 | Enhancements to Remedy IT Service Management Suite are:
Enhancements to Remedy with Smart IT (Smart IT) are:
Enhancements to Remedy Smart Reporting are:
| 20.08 enhancements |
1 There are no patches with version numbers 20.08.05, 20.08.06, 20.08.07, 20.08.08, 20.08.10, and 20.08.11.
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