Release notes and notices
Learn what’s new or changed for Remedy IT Service Management Suite 20.08, including new features, urgent issues, documentation updates, and fixes or patches.
This section only includes information about changes since the most recent release of Remedy IT Service Management (ITSM) Suite. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 9.0, 9.1, 18.05, 18.08, 19.02, 19.08, 19.11, and 20.02.
To stay informed of changes to this space, place a watch on this page.
|May 19, 2021||20.08.02: Patch 2|
This patch release includes fixes and updates in BMC Helix Innovation Studio, and defect fixes for Remedy with Smart IT.
|April 21, 2021||20.08.01: Patch 1|
This patch release includes fixes and updates in
|September 23, 2020||20.08 enhancements|
Enhancements to Remedy IT Service Management Suite are:
Enhancements to Remedy with Smart IT (Smart IT) are:
Enhancements to Remedy Smart Reporting are: