Release notes and notices

20.08 patch 15 includes defect fixes for Remedy with Smart IT.

20.08 patch 14 includes fixes and updates in Action Request System.

20.08 patch 13 includes defect fixes for Remedy with Smart IT.

20.08 patch 12 includes defect fixes for Remedy with Smart IT and BMC Service Request Management.

20.08 patch 9 includes defect fixes for Remedy with Smart IT.

20.08 patch 4 includes defect fixes for Remedy with Smart IT  and BMC Service Request Management.

20.08 patch 3 includes defect fixes for Remedy with Smart IT  and BMC Service Request Management.

20.08 patch 2 includes fixes and updates in BMC Helix Innovation Studio, and defect fixes for Remedy with Smart IT .

20.08 patch 1 includes fixes and updates in Action Request System.

Enhancements to Remedy IT Service Management Suite are:

• Remedy no longer uses Adobe Flash
• Ability to relate task or task group templates to incident templates
• Indicate Chat as the reported source for incidents

Enhancements to Remedy with Smart IT (Smart IT) are:

• Revamped screens for work orders and incidents
• Ability to relate task or task group templates to incident templates
• Ability to enable or disable the debug logging of Smart IT in the Centralized configuration
• Indicate Chat as the reported source for incidents and work orders
• Automatically assign tickets created from BMC Live Chat
• Ability to submit a service request from the Digital Workplace Catalog in Smart Recorder
• Introduction of an attention flag to define the priority of work
• Agents can set their screen name to be displayed to end users in BMC Live Chat
• Dashboard to monitor agent assignment load and chat sessions

Enhancements to Remedy Smart Reporting are:

• Performance improvement for Report Design with Calculated Field
• Performance improvement for broadcasting through email
• View status of previous executions of broadcasts
• Ability to check data connectivity by enabling volatile data source settings