This documentation supports the 20.08 version of Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Quick start

Use the links in the following tables to quickly find information that will help you get started working with the BMC Remedy ITSM suite.

These links are helpful for people who fulfill different types of administrative roles in different situations.

Administrator typeLinks

System administrators working with new installations and upgrades

Data Management

Configuring after installation


System administrators working with existing installations

Data Management

System requirements

Configuring after installation


Data Management AdministratorsData Management
Task Administrators

Configuring task management system Open link

These links are helpful for people who use the BMC Remedy ITSM suite applications. The links are organised by experience level and user type.

User typeLinks

New users 

Value paths

Accessing and navigating the interface

Experienced users 


Data Management users 

Data Management

Developers and architects can use these links to quickly find topics of interest to them.

Developer or ArchitectLinks


Deployment Architecture

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