This documentation supports the 20.08 version of Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Product announcements

This section describes changes that will occur in future releases of BMC products. These changes can affect the way in which you configure or run the installed version of the BMC products.


While every effort is made to provide accurate, forward-looking guidance on product direction to assist our customers in buying and planning decisions, we cannot guarantee that intentions stated as follows are final and binding.

The following topics are provided:

  • Remedy Action Request System product announcements
  • BMC CMDB product announcements
  • Remedy Smart Reporting product announcements
  • Remedy Service Desk product announcements
  • BMC Service Request Management product announcements
  • Statement of direction: Compatibility matrix

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