This documentation supports the 20.08 version of Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Known and corrected issues

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Comments

  1. Jeniffer Iniguez

    The option to extract a report in CSV format is not working. :(

    Nov 16, 2020 12:24
    1. Jyoti Nerkar

      Hello Jeniffer Iniguez,


      I tried exporting the table in CSV format and it was successful. Could you please share the error (that you see while using the Export to CSV option) in an email to me. Alternatively, would you like to get into a meeting and we can see what's the issue at your end.


      Regards,

      Jyoti

      Nov 25, 2020 02:37