Remedy IT Service Management Suite 20.08
- Remedy IT Service Management Suite 20.08
- Remedy IT Service Management Suite 20.02
- BMC Remedy IT Service Management Suite 19.11
- BMC Remedy IT Service Management Suite 19.08
- BMC Remedy IT Service Management Suite 19.02
- Remedy IT Service Management Suite 18.08
- Remedy IT Service Management Suite 18.05
- Remedy IT Service Management Suite 8.1
Learn what’s new or changed for Remedy IT Service Management Suite 20.08, including new features, urgent issues, documentation updates, and fixes or patches.
Important
This section only includes information about changes since the most recent release of Remedy IT Service Management (ITSM) Suite. If you are upgrading from a previous release, review the release notes for all applicable versions of the product. For example, if you are upgrading from version 7.6.04, review the release notes for versions 9.0, 9.1, 18.05, 18.08, 19.02, 19.08, 19.11, and 20.02.
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Remedy AR System release notes
Remedy Change Management release notes
Remedy Asset Management release notes
Remedy Knowledge Management release notes
Remedy Smart Reporting release notes
Remedy Service Desk release notes
BMC Service Level Management release notes
BMC Service Request Management Release notes
Date | Summary | Reference |
---|---|---|
March 6, 2023 | 20.08 patch 15 includes defect fixes for Remedy with Smart IT. | 20.08 patches |
October 15, 2022 | 20.08 patch 14 includes fixes and updates in Action Request System. | 20.08 patches |
June 13, 20221 | 20.08 patch 13 includes defect fixes for Remedy with Smart IT. | 20.08 patches |
January 7, 2022 | 20.08 patch 12 includes defect fixes for Remedy with Smart IT and BMC Service Request Management. | .20.08 patches v20.08.12 |
September 16, 2021 | 20.08 patch 9 includes defect fixes for Remedy with Smart IT. | .20.08 patches v20.08.12 |
July 28, 2021 | 20.08 patch 4 includes defect fixes for Remedy with Smart IT and BMC Service Request Management. | .20.08 patches v20.08.12 |
June 21, 2021 | 20.08 patch 3 includes defect fixes for Remedy with Smart IT and BMC Service Request Management. | .20.08 patches v20.08.12 |
May 19, 2021 | 20.08 patch 2 includes fixes and updates in BMC Helix Innovation Studio, and defect fixes for Remedy with Smart IT . | .20.08 patches v20.08.12 |
April 21, 2021 | 20.08 patch 1 includes fixes and updates in Action Request System. | .20.08 patches v20.08.12 |
September 23, 2020 | Enhancements to Remedy IT Service Management Suite are:
Enhancements to Remedy with Smart IT (Smart IT) are:
Enhancements to Remedy Smart Reporting are:
| 20.08 enhancements |
1 There are no patches with version numbers 20.08.05, 20.08.06, 20.08.07, 20.08.08, 20.08.10, and 20.08.11.
As an administrator, manage and maintain Remedy ITSM Suite after it is installed and ensure that it is available to end users. | As an administrator, set up integrations with other BMC products or third-party software. |
Frequently asked questions
Creating PDF and Word exports
You can create a PDF of a page or a set of pages. (Non-English page exports are not supported.) You can also create a Word document of the current page.
To export to PDF or Word
- From the Tools menu in the upper-right, select a format:
- Export to Word to export the current page to Word format
- Export to PDF to export the current page or a set of pages to PDF
- If exporting to PDF, select what you want to export:
- Only this page to export the current page
- This page and its children to export a set of pages
Additional resources from BMC
The following BMC sites provide information outside of the Remedy ITSM Suite documentation that you might find helpful:
- BMC Communities, BMC Remedy community
- BMC Remedy ITSM Suite Support page Remedy IT Service Management Suite Support
- BMC Support Knowledge Base, search filtered by BMC Remedy IT Service Management Suite
- BMC Educational Services, BMC Remedy ITSM Suite learning path
- BMC Global Services, BMC Remedy ITSM offerings
- www.bmc.com, information about BMC Remedy ITSM Suite
Other useful sites
The following site, which is not created or endorsed by BMC, also provides information that you might find helpful:
- The Action Request System discussion list, ARSLIST
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