This documentation supports the 20.08 version of Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Enabling Twitter notifications and RSS feeds

To use the Twitter notification and RSS feed functionality, you must enable it. Out of the box, these options are disabled by default.

To enable Twitter notification and RSS feed functionality

  1. Select Application Administration Console > Custom Configuration > Foundation > Advanced Options > System Configuration Settings - System Settings.
  2. Click Open.
  3. Select the Social Collaboration features to enable:
    • Enable Notification via Twitter
    • Enable RSS Feed
  4. Click Save.
  5. For your changes to take effect, log out and log back on.



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