This documentation supports the 20.08 version of Remedy IT Service Management Suite, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Defining cost rates by assignee group

Cost rates can be defined to assignee group or by category.

To define cost rates by assignee group

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Foundation > Costing > Cost Rate Template, and then click Open. The Configure Cost Rate form is displayed. 
  3. To create a cost rate template, click the New button in a browser. 
  4. In the Company field, select a company, or select Global to apply the cost rate template to all companies. 
  5. Select the required unit rate, unit type, and status.
  6. Optionally, enter the percentage overhead and a description for the cost rate template.
    Overhead is the additional cost above the standard cost rate. The percentage that you specify is added to the cost that is charged.

  7. In the Define By field, select Assignee Group. The support organization, assigned group, and location fields appear. 
  8. Select the support organization for the cost rate template. 
  9. Select the assigned group. 
  10. To specify the categorization:
    1. Select the Region.
    2. Optionally select the site group and site.
  11. Click Save, and then click Close.
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