This documentation supports the 20.02 version of Remedy IT Service Management Suite.

To view an earlier version, select the version from the Product version menu.

Working with logs

You can use the logging capabilities of BMC Remedy ITSM to help troubleshoot issues locally or in conjunction with BMC Customer Support. It contains the following topics:

For troubleshooting AR Server and components issues, issues specifically with escalations, setting logging levels for approval server, and debugging logging issues with Email Engine, see  Working with logs Open link .

Was this page helpful? Yes No Submitting... Thank you